2021 Honda Accord
Which trim level of the Honda Accord has been removed from the 2021 model line?
EX
Which trim levels of the 2021 Honda CRV come standard with 18" alloy wheels
EX
EXL
LX has 17"
Touring has 19"
Which Honda CPO models currently have 0.99% financing available through 1/4/2021?
Accord
Civic
CRV
HRV
___________ management is Frustration management
Expectation
The __________ is our reason for existing
Customer
Name 6 ofthe 13 additional features added to the EX-L trim level of the 2021 Accord that the LX, Sport and Sport SE do not have
Wireless Apple car play Wireless Android auto
Wireless phone charger Blind spot info system
Cross traffic monitor Sirius XM
HD radio Parking sensors
Leather trimmed interior One touch power moonroof
Driver's memory seat 450 watt premium stereo
Power adjustable front passenger seat
Which trim level of the 2021 Honda CRV comes standard with a 180 watt audio system with 6 speakers?
EX
How many points of inspection are required by a technician to certify a pre owned Honda?
182
Name the 4 types of Objections
Stall
Complaint
Negotiation
Valid Concern
In the rare event the store is closed due to bad weather, which website can you go to get this information?
The 2021 Accord Sport and the 2021 Accord Sport SE trim levels come standard with 19" alloy wheels. Which model comes with the Rear USB Smartphone charger, Rear Spoiler and Heated mirrors?
Sport SE
Sport has rear USB charger and rear spoiler, but not heated mirrors
Which trim levels of the 2021 Honda CRV come standard with a Push Button Start?
EX
EXL
Touring
How long does is the trial period of Sirius XM radio last for the purchaser of a CPO Honda?
90 days
Language and phrasing adjustments are made at the ___________ stage
Worksheet presentation
In the event you are being cross shopped with another CMA brand, you should take them to that store and introduce them to a sales manager there. If they purchase that other brand, what is your bonus?
$200
The 2021 Honda Accord LX comes standard with what size Alloy wheels?
17"
Which trim levels of the 2021 Honda CRV come standard with front passenger 4 way power adjustable seat?
EXL
Touring
True or False:
Both Honda windshields and aftermarket windshields are acceptable as long as they are free of damage
True
Name 3 of the 5 rules of engagement
Establish clear expectations
Establish and ask for your position first
Hear what the customer is TRYING to say
Rule of Give-get
Offer alternative choices
What does CODE-4 stand for?
Caring Owners Delivering Excellence Exceptionally well with Enthusiasm and Empathy
Name 6 of the 13 extra features the 2021 Accord Touring model adds in addition to all the features of the EXL model?
Low speed braking control Ventilated front seats
Heater outboard rear seats Heads-up display
Adaptive damper system Wireless phone charger
Wi-fi hotspot Navigation
Rain sensing wipers Led headlights
Interior ambient lighting Body colored parking sensors Side mirrors with reverse gear tilt down
Which trim levels of the 2021 Honda CRV come standard with the Blind Spot Information System with Cross Traffic Monitor?
EX
EXL
Touring
In addition to roadside service, name 3 other benefits that come with each Honda CPO vehicle at no cost to the customer.
Trip interruption
Concierge service
2 free oil changes
Sirius XM (limited trial)
In Sales 501, Jonathan shares 5 Creative closes. Name 3 of them
2 Keys
Internet guide
Payment plus
Lost keys
Future paced
You become fully vested in CMA's ESOP after ____ years of service.
6