CMD FAQ
Email for Loss Runs
What is lossrunrequest@cinfin.com
Translator Line
What is 1-800-225-5254 EXTRA Points- CIC CODE 6200 CIC
Causes of loss that qualify for CATs
What is Wind, Water Damage, Flood, Lightning, Sewer Backup, Hail, etc...
The role for the contact person on a WC claim in CMS?
What is WC Clerk
Needs to set up an appointment to get glass replaced
What is Cincinnati Quick Glass
Who do we transfer refund check verifications to?
What is warm transfer to Direct Billing Accounting
What do you inform callers that want to be added to vendors list?
Wind knocked over tree, how do you code that?
What is "wind", NOT falling object
Who handles Steve Johnston's calls?
What is Transfer to Lisa Heck
Email for glass reimbursement
Agero Roadside assistance(Non Accident Line)
What is 866-956-8186
How do we handle a caller looking for an insurance quote?
What is go to Cinfin.com and type in callers zip code to find local agencies.
Insured's sink ran all night and overflowed on the DOL that matches a CAT, should you select yes or no for the CAT Bundle pop up
What is NO
True or False: If insured calls in needing a rental vehicle for a glass claim we can set that up for them.
What is True. If the insured's vehicle is not drivable due to glass damage we can set up a rental for them.
Glass issue complaint should be sent where?
What is Glass Verifications
Insured calls in a personal auto claim from RI for a rear end accident. The vehicle is still drivable. Does this claim qualify for DG?
What is No
Approved Doctor List for WC Claims
What is medicalresourceunit@cinfin.com
Added claim to a CAT by mistake, what is the next step?
What is reach out to a Teamlead or Supervisor ASAP
How do you search for SP claim in CMS?
What is use the name of the policy. (EX EPP 0575831, DOL 5/9/23 use "PHOENIX PAPER WICKLIFFE*")
Where do we transfer an insured calling with questions on their appointment and they only have a ref number?
What is Quick Glass
What do these people handle: Sheri Bugher, Wes Grushon, Richard Hill
What is CSU claim questions
Where does a Cross Country Motor Club Complaint go to?
Who is Tasha Roberts
Claim is called in for pipe burst on July 10, 23 from SD. What CAT should that be added to?
What is pipe burst are not a part of CATS
You have a caller that needs to do three claims for the same policy on one call. Once completed with the first claim what button do you click in CMS to transfer over the information for the next claim?
What is multi claim copy?
Insured refuses to go through Safelite, how do you handle this call?
What is transfer to "Quick Glass Dept" and let the insured know they can inform them they want to use a different company.