The clinic regularly collects information about its clients and families....
What is -
yearly client satisfaction survey's, ministry stats, informally and formally asking partner agencies about their needs...
100
Diabetic Educator, Dietician, OTN
What is -
Ontario Shores Metabolic Clinic
100
watching tv, grabbing a cool cup of water, reading a magazine, or chatting with two lovely ladies...
What is -
NPLC waiting room
*size was expanded, tv for patients, water provided- comfortable atmosphere for patients
100
All designations sit on this committee...
What is -
Nursing Council
*policies and procedures are looked at, recommendations made to centre staff regarding nursing issues - ex. IPAC, medications etc.
100
patient calls in and suspects that their child has an ear infection...
What is -
a same day appointment (episodic)
*each NP leaves a couple of slots in their schedules daily for "urgent" appointments
200
The clinic continually reviews it's services and makes changes that include:
What is -
hiring a short term case manager
pharmacy on site
ACT psych consults
OTN nurse
200
Partner Recognition, wall of fame, red carpet event
What is -
Annual General Meeting 2012 - Celebrating our Partners
200
Privacy for injections...
What is -
Curtained areas for patients
200
Brenda checks up on this every year
What is -
Registration with the College of Nurses
200
Told to go to urgent care or emerge department....
What is -
Following the "new" Triage policy
300
A service that was no longer going to be provided by LHO out patient services.....and continues to provide referrals for the same...
What is -
NPLC Clozapine Services
*Currently we have over 65 people that we support with phlebotomy, metabolic monitoring etc.
300
Heather, Karma, Ragni, Brandon
What is -
Bond St Pharmacy
*opened March of 2011, wonderful partnership, med checks, reconciliation, patients can have a "one stop shop"...
300
Health Teaching might be done here...or a private meeting with client, family etc
What is -
Nurses offices
Accessible exam room
OTN room
300
All Nurses belong to:
What is -
NPAO
RNAO
RPNAO
*this is mandatory for all nurses and provides the liability insurance
300
Asking patients about medication changes, additions, and allergies
What is -
EVERYTIME we meet with a patient (med reconciliation)
400
One Teaming Day a year, look at goals and objectives, logic model etc......
What is -
annual planning for NPLC
400
Varivax, Tetanus, Adacel, cold chain, fridge log
What is -
Durham Regio Public Health Department- vaccination partnership
400
Infestation Resistant...
What is -
The LIME GREEN chairs!!!
400
At least 4 "trainings" provided in orientation for new staff...
What is -
WHMIS
PHIPPA
Emergency Codes
Fire Procedures
Confidentialty
Computer Training
400
The message on the NPLC phone states info for a patient to follow if they call at this time....
What is -
the "after hours" message that patients will hear when the phone outside of clinic hours
500
Collaborating Physican- not just one but two....as our client numbers increase so did our docs...
What is -
WHO IS: Dr D McNeill, Dr K Drury
500
5 close partnerships NPLC works directly with...
What is -
Cornerstone
DMHS
Durham College
Ontario Shores
CCAC
Pinewood
Durham Region
etc
etc
etc
500
A few things you should do before leaving the clinic for the night...
What is -
ensure file room locked
set alarm
medications double locked
charts are cleared off desks or offices are locked