General
On every call, we thank our members twice for doing... what?
Thank you for calling UnitedHealthcare (or some variation)
What system do we use to access RRA accounts?
WEX
What groups do we service for connector model?
Hint: There are 5
Credit Suisse, Ernst & Young, Delta Airlines, Rocky Flats, and Morgan Stanley.
What Job Aid is the holy grail for TRS?
TRS-Cares Medicare Advantage - Index
What is our Teams Channel Name?
CMod Team
What is our department name?
(example: E&I, UMR, etc.)
M&R or Medicare & Retirement
What system(s) are used to access Medicare Supplement Plans?
COMPAS and/or ISB
What 3 pieces of HIPAA information do we need to verify an RRA member?
Name, birthday, and last four of social
True or False:
For TRS members, They can call UHC to have us change their address.
False!
Every Friday, Juan posts a gif of a guy dancing. Who is the guy?
Lil Jon.
Can two people of the same household use the same email address to register on the web portal?
No :)
What Job Aid tells you what is needed for documentation when filing a grievance?
System documentation - Appeals, Grievances, CD and OD
When researching AWD for claim receipts, should "Include work in End" be checked?
Yes
Which ride service vendor is included in TRS Med Adv plans?
Modivcare
What is Robert Ross' meal of choice?
Ramen Noodles
As a general rule of thumb, how much can a member receive when submitting a DMR form?
Hint: "up to __ _____ _____ _____."
Up to the Medicare allowable amount
What system tool is used to research a potential UHC outbound call?
Outbound Call Campaign Tool
What tab in WEX can we locate forms needed for a member's RRA reimbursement?
Employer Tab
True or False:
TRS fitness benefit is through Renew Active
False! It's Silver Sneakers
Who in the Teams Channel has coined the phrase "Good Morning Good People"
Hint: They are on our team!
Carol Little