Who does that?
What is that?
Say What Now....
What method is that?
Things that make you say hmmm....
100

This is who you refer to for mental health needs.

Who BH Care Management?

100

This needs to be filled out to share a members information with another person. 

What is ROI?

100

This is the amount of time you have to answer a secure message. 

What is 24 hours?

100

This is the contact method used if you are sending a letter. 

What is Mailed Correspondence?

100

This is the Vice President of Child Welfare Program .

Who is Nichole Burland?

200

This is the person you talk to if you have an issue with VAB's.

Who is Della?

200

This is called if you need assistance with other language phone calls.

What is the translation line?

200

This is the Microsoft platform where you work on spreadsheets. 

What is Excel?

200

This is the microsoft platform used to house our team information.

What is OneNote?

200

These are the people you should go to first if you are stumped.

Who are your teammates/colleagues?

300

These are the people you talk to if a provider reaches out to you with an issue.

Who is Provider Relations?

300

This is what you use to change a provider.

What is OMNI?

300

This is the amount of miles a member/guardian has to travel in order to get food and lodging

What is 50 miles?

300

This is the contact method used if documenting an in person visit.

What is face to face?

300

This is the tribal liaison. 

Who is Schuyler Deal?

400

This is who you make a worklist to if your member's eligibility is showing a no data recorded or dual enrollment.

Who is Mandi Appleton?

400

This is what you use to view calls made in TCC. 

What is outreaches?

400

This is the company that is over the vision coverage.

What is Envolve?

400

This is the contact method used if you are documenting an interaction in the portal.

What is web/portal?

400

These are the 5 CenTeam Culture.

What is accountability, courage, curiosity, trust, service?

500

This is who you refer to for pregnancy or babies. 

Who is SSFB?

500

This is who you email to verify eligibility.

Who is OCH Medicaid Enrollment?

500

These are the people you contact if you need assistance with DHS or finding contact information. 

Who are the DHS Liaisons?

500

This is the contact method used if you are mailing a letter.

What is mailed correspondence?

500

This is the person you go to if you need to set up transportation.

Who is Siewe Tchepowe?

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