Key Terms
Prejudice
Bias
The transfer of information through the use of body language including eye contact, facial expressions, gestures and more.
Nonverbal Communication
BM
bowel movement
Noon to military time
1200
If it is not ____________________, it was not ____________________.
If it is not documented, it was not done.
Information based on what a person sees, hears, touches, or smells.
Objective Information
If a resident has a hearing impairment, the NA should (to communicate)
Face the resident with the light on the NA’s face
Abbreviation for change
Triangle
2345
11:45 pm
What is the correct order of the three-step communication process?
Sender sends message. Receiver receives message. Receiver provides feedback.
a pattern of listening that keeps you engaged with your conversation partner in a positive way.
active listening
The process of exchanging information with others by sending and receiving messages.
Communication
ADL
activities of daily living
1200 am
0000 or 2400
A system of learned beliefs and behaviors that is practiced by a group of people and is often passed on from one generation to the next.
culture
designed to encourage a full, meaningful and deliberate answer using the subject's own knowledge and/or feelings. (more than yes or no)
Open-ended Questions
With whom should nursing assistants use medical terms and abbreviations?
Other medical staff = nurses, cna, doctors, ECT.
AC
Before meals
1:30 pm
1330
the different groups of people with varied backgrounds and experiences who live together in the world.
cultural diversity
an unexpected occurrence that results in grave physical or psychological injury or death.
Sentinel Event
One way that an NA can help a resident who is visually impaired when explaining the position of objects, is to do what?
Use the face of an imaginary clock to explain the position of objects
Abbreviation for with
C with a line over it
1856
6:56 pm
Latin origin meaning for NPO
Nil Per OS