Culture
What does it mean to provide culturally sensitive care?
Treat the person how they want to be treated, not how you would want to be treated.
What are the 2 advantages to digital charting as described in the book?
faster and more accurate
What 3 pieces of information must you give when answering the phone (at a care facility)?
Name, position, name of facility
With whom should a NA share confidential information?
Members of the care team who need to know the information.
What kind of medical advice may a NA give to a resident?
What type(s) of communication does culture influence?
Verbal and nonverbal communication
Where should you share confidential information with the charge nurse?
In a private area.
What is it called when someone laughs or cries at inappropriate times
Emotional lability
Why is it important to chart timely and accurately?
The chart (medical record) is a legal document.
How does feedback improve communication?
It helps prevent misunderstandings
What is culture?
A system of learned beliefs and behaviors practiced by a group of people.
How do you correct a mistake on a handwritten document?
Draw a single line through it and initial
What would you document on a flow sheet (as described in the book)
Activities of Daily Living (ADLs)
What does the book describe as other words for signs and symptoms
Signs: objective
Symptoms: subjective
What is the difference between a fact and an opinion?
fact: definitely true
opinion: the person believes it to be true
Why is it important to understand a resident's culture when communicating with them?
To provide person-centered care.
How would you document 4:30 pm?
1630
What type of communication uses gestures and body language?
Non verbal
What information can a NA give over the phone, about a resident?
None
What is the difference between an incident/occurrence report and a sentinel event?
Incident: anything unexpected that happens during the cares
Sentinel: event result in severe injury or death
"Everything will be fine" is an example of a...
Cliches
What do the following abbreviations mean?
NPO
PRN
I&O
NWB
PRN: as needed
I&O: intake and output
NWB: non-weight bearing
What are the 3 parts to three-step communication?
Sending, Receiving, Feedback
Who can use medical terminology and abbreviations?
The medical care team
How should doors be left when working with residents who have visual impairments?
All the way open or all the way closed