Basic Communication
what is the most important part of active listening?
giving full attention, making eye contact, and showing understanding with nods os verbal cues
what does "NPO" stand for
nothing by mouth
what is one example of positive body language
smiling, nodding, or keeping open posture
black ink because it doesn't fade
name one physical barrier to communication
hearing loss, speech impairment, or room noise
what does "feedback" mean in the communication process
a response from the receiver that shows whether they understood the message
translate PRN in plan language
as needed
why is eye contact important when communicating with a resident
it shows attention and respect, helping build trust
if you make a mistake when charting, how should you correct it
draw one line through the error, write "error", your initials, and the correct entry
how does a language difference affect communication with a resident
it can cause misunderstanding and prevent the resident from expressing needs
give one example of an open ended question
how are you feeling today or can you tell me about your pain
what does "bid" mean on a care plan
twice a day
name two ways a resident might express pain nonverbally
true or false: you should chart a task before you do it
false
what is one strategy for communicating with a resident who is hard of hearing
face the resident, speak clearly, and use gestures or writing if needed
why is it important to use simple. clear language with residents
to avoid confusion and ensure the resident understandings what is being said
explain the difference between subjective and objective information
subjective reported by the resident (dizziness, pain, nausea)
objective is observed by the CNA (vomiting, rash, redness)
how can a CNA tell a resident may be uncomfortable or anxious without them saying it
give one example of a proper charting entry for assisting with toileting
assisted resident to bathroom at 8:00 A.M. Void noted, amber color, no complaints of pain
how might dementia create a communication barrier
residents may forget words, get confused, or not understand questions
list and explain the three part of the communication process
sender: person delivering message
message: information shared
receiver: person who gets and interprets the message
define and give an example of "medical jargon" a CNA should avoid with residents
medical terms that confuse residents (saying edema instead of swelling)
explain how tone of voice can change the meaning of what you say
tone can show emotion, kind tone shows care, harsh tone can sound rude even if words are polite
what should you do if a resident reports pain but the nurse isn't available
report to the nurse as soon as possible, document what the resident said, and monitor the resident
give two ways to overcome communication barriers in a noisy environment
move to a quieter place, turn off the TV or music, or speak slowly and clearly