Communication
Characteristics of Residents
Government in Healthcare
Health Care Facilities
Role of the CNA
100
Messages sent with gestures, facial expressions, posture, body movements, touch and smell.
What is non-verbal communication
100
Able to take care of their own needs
What is Independent
100
Official list of individuals who have successfully completed an approved CNA training and competency evaluation training.
What is the Department of inspections and Appeals, DIA Registry
100
Returning a person to the highest level of function possible
What is the goal of rehabilitation
100
Recognize and appreciate the individual needs and desires of each resident
What is getting to know the resident
200
Words are spoken or written
What is verbal communication
200
Unable to take care of their own needs
What is dependent
200
Determines the Laws for Long-Term Care Facilities.
What is OBRA
200
A health care agency or program that provides services to terminally ill persons
What is Hospice
200
This theory describes the basic needs of an individual
What is Maslow's Hierachy of Needs
300
Restating the person's message in your own words
What is Paraphrasing
300
Thinning and graying Dryness Wrinkles Paper thin and fragile
What are Skin changes with aging
300

120 hours of instruction and clinical hours combined, with written and skills evaluation

What is CNA Training program

300
Care provided for a sudden illness where the person is expected to fully recover
What is acute care - Hospital/Emergency Room/ Acute Care or Convenient Care setting
300
Standards that include: smoking, altering facts, refusal to work where assigned
What is Standards of Conduct/Rules to work by.
400
Leading or inviting the person to share thoughts, feelings or ideas.
What is Open-Ended Questions
400
Tooth loss Difficulty swallowing Slower digestion constipation
What are Digestive system changes with aging
400
An Act passed in 1996 to protect health information of individuals in health care settings
What is HIPPA (Health Insurance Portability and Accountability Act)
400
Doctor, Nurse, CNA, Social Worker, Physical Therapist, Occupational Therapist, Speech Therapist
What is the Interdisciplinary Team.
400
Doing tasks you are untrained to do, doing them incorrectly or in an unsafe manner
What is Negligence
500
Cultural differences,changing the subject,giving your opinion,talking a lot while others are silent,failure to listen,pat answers.
What are Barriers to communication
500
Cataracts Hearing loss Loss of taste Sensitivity to pain Memory loss
What are neurological changes with aging
500
Healthcare benefits available to persons over the age of 65, or to those who are disabled and younger, in special circumstances
What is Medicare
500
The right: task circumstance person directions/communication supervision
What are the 5 rights of delegation
500
The quality or trait that employers look for the most
What is dependability
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