Listening
When assisting a client into a chair, the NA notices the client's grimace and guarding of the left arm. This is an example of
a. non-verbal communication
b. feedback
c. verbal communication
d. empathy
Techniques that encourage communication include
a. giving unsolicited advice
b. yes or no questions
c. defensiveness
d. open-ended questions
Which of the following is an objective observation by the CNA?
a. The client complains of a headache
b. The client asks a family to report the clients back pain.
c. The client lies quietly; eyes closed, with a facial grimace
d. The client reports chest pain when coughing.
c. The client lies quietly; eyes closed, with a facial grimace
When someone learns by incorporating gestures or motion into the lesson, this is called what?
Kinesthetic learning
What is an effective way to preview a book or article?
The hearing impaired client...
a. might require visual warning signals
b. will understand sign language
c. is totally dependent
d. will understand all caregivers easily
a. might require visual warning signals
Which of the following is the best example of the proper way to answer the telephone while working in the health care setting?
a. "Fourth Floor Obstetrics, Mary speaking. May I help you?"
b. "Hi, this is Mary Smith speaking"
c. "You've reached the Fourth Floor Obstetrics Unit."
d. "Hello, may I ask who is calling?"
A NA should record information about personal hygiene, elimination, and sleep on the client's
a. comprehensive care plan
b. admission data sheet
c. physical exam form
d. activities of daily living flow sheet.
A Mnemonic device is?
A method for remembering information based on a pattern or letters or an abbreviation. For example, ROYGBIV is an example of Red, Orange, Yellow, Green, Blue, Indigo, Violet.
What's the difference between Active and Passive Reading?
Active reading involves annotating the text with your pen or pencil and asking questions as you read. Passive reading is reading for pleasure, or just to get the gist of the text.
When taking a client's blood pressure, the top number is called?
a. diastolic
b. systolic
c. apical
d. asystole
When talking with a patient who is hard of hearing, the NA should
a. turn his/her back to the patient
b. speak loudly
c. face the patient
d. speak softly in a low voice
A normally happy elderly patient refuses to make eye contact when the CNA speaks to her. Instead, she stares out the window, looking completely disinterested.
This patient is giving an example of what?
Body language/Non-verbal cues
Reporting exactly what a NA sees or measures is an example of _______observation.
A. Clinical
B. Objective
C. Personal
D. Subjective
B. Objective
What is one strategy you can use to get more information from an uninteresting paragraph or chapter?
A. Visualize
B. Annotate
A patient speaks with a heavy accent. The CNA politely asks the patient to repeat the sentence so she may clearly understand the patient's concerns. This is an example of what?
Culturally compassionate care.
When assisting a visually challenged client, the NA should
a. use a "clock" system to help the client locate food
b. leave the client alone at mealtimes
c. feed the client to prevent spills
d. feed the client only soft foods
A. Do/Say nothing
B. Report the incident to supervisor as soon as possible.
C. Confront the stranger.
D. Call the police.
B.
Changes in a client's condition should be reported to the nurse how often?
A. Promptly (STAT)
B. As time permits
C. At the end of shift
D. During report time
a. promptly (STAT)
Visual, Auditory/Aural, Kinesthetic,
What should we do first when a superior approaches us with a concern?
Listen carefully.
When a patient becomes verbally abusive, it is important for the CNA to:
A. Immediately leave the room
B. Continue acting and speaking in a respectful/professional tone
C. Call for Security
D. Turn down the heat.
B.
You notice that a classmate is cheating on a CNA exam. You catch him looking at your answers every minute or so. What is the best course of action?
A. Quietly and privately report the incident after the exam is over.
B. Call it to the attention of the professor during the exam.
C. Move your desk further away.
D. Ask the person directly to please refrain from cheating.
A.
A client's family asks permission to see the medical record. What should the NA do?
a. tell the nurse about the request
b. ask them what they want to know
c. find the information they want and tell them
d. advise them that clients and families cannot have the record.
For every hour spent in the classroom, how much time should be devoted to independent study/homework?
2 or 3 hours for every one hour spent in class.