CND - Visa Chargeback Process
You've processed Rol case 1234567890 on July 03, 2020, checked it on July 04, 2020, and you see "Accepted by Acq" action from the acquirer. What is the decision of the claim?
Close the claim as error found. Chargeback won
33 calendar days
TimeFrame for the merchant to respond from chargeback
What is the reason for Cash Not Dispensed in Mastercard when submitting chargeback?
Reason Code 17
The merchant issued a partial refund and the remaining amount is $25.00. What would be the next action for the given scenario?
Check if we can validate the transaction from the ATM owner
Dispute condition code used for Non-Receipt of cash
13.9
Which tab in Star allows the user to search the chargeback status
General Search
If the requested amount was $200.00 but the dispensed amount was $80.00, what should be entered in Replacement Amount when initiating chargeback in Mastercard?
$80.00
The type of transaction shows ‘plus settlement’, in which of the following network that the transaction belongs to?
VISA
ROL case result shows "pre-arb TF has elapsed", what does the statement mean?
No re-presentment received within 30 days or merchant failed to provide re-presentment
Re-presentment received show mismatch transaction sequence/details. What is the final determination for this case?
The case still ongoing, Initiate pre-arbitration
If the requested amount was $220.00 but the dispensed amount was $140.00, what should be entered in Replacement Amount when initiating chargeback in Mastercard?
$140.00
What would be the next action if the FCTI network responded that the funds did not disburse for $100.00 and 5 business days has been lapsed and still no credit received on the customer’s account?
Issue provisional credit and file chargeback
If the re-presentment received is invalid, and days to act in VISA is on - 1 day already what would be the next step?
Close the claim as write off - financial loss
How do we determine if the re-presentment has been received in Mastercard?
Yellow lining under Re-presentment rights indicator
If the FCTI network responded that funds did not disburse, what would be the next action for the case?
Wait for the credit for 5 business days upon confirmation from FCTI network
No Action made yet from the acquirer after submitting chargeback, days to act in VISA is on 0 days. What action should we do next?
When do we enter 0.00 in Replacement Amount in Exception Item Processing for CND?
If ch is disputing the full settled amount
If ch received nothing from the ATM withdrawal
If there’s no partial merchant credit received
How do we identify if the transaction is an FCTI ATM?
All Transactions and look
for Merchant Descriptor that shows
FCTI