DT2 Exclu
If the partner driver's account was waitlisted due to a TFL Alert, Compliance Alert, or a CCP issue, on which form should we lodge the contact in?
Compliance Alert Reactivations (Form)
City: London
Product: UberX
How much wait time fee will the driver receive if they waited 32 minutes 29 seconds at the pickup location?
£7.66
What tool would you use to investigate a missing trip?
Driver Chronicle
Which general KB article should we use to determine if we should triage the contact or not?
[EMEA RIDES ] Automation 2.0
When the documents are rejected on the driver's dashboard, and there is a note on profile "Document Fraud Investigation: [JIRA LINK]", on which sheet should we track the bliss contact?
Document Compliance/Fraud/Instadoc
What is the Detour Fallback threshold?
atleast 20% and 0.5 miles further AND atleast 15% and 2 minutes slower
OR
(ED * 20% + 0.5)
(ET * 15% + 2)
What is the resource you would check to confirm if the vehicle name added to the dashboard is correct?
Vehicle Model Metadata Exceptions
What is the article number of the page that houses the support logic and principles of the EMEA Snowball team?
0000-43473
As per policy, we can apply the referral code manually if the invitee..
Hasn't completed his/her first trip
Signed up less than 2 months ago
They are active with no trip for less than 1 month
What will be our resolution if we asked the driver for a new receipt (due to alterations) but the car wash doesn't want to give a backdated copy?
We profile the driver (to make sure that the claim is not fraudulent), and apply a cleaning fee as goodwill gesture (flex policy)
How do you check if the driver waited a certain time at the pick-up location or at the stop when there is no waiting status?
Playback Button
Without opening the salesforce, define 'Daisy Chain'?
Daisy Chains are reopened contacts where a user continues to write in via the thread where their initial concern was addressed.
Under what offence category does the code DG40 fall under?
Drugs / Drug Offence
How will you calculate the Uber reserve threshold?
Actual trip payment - Reservation fee > Offer card * 1.2
Or
(B + T + D + DS + S) > Offer card * 1.2
What tool would you use to adjust the trip payment from T&D to T&Ds ?
Fare Estimator
A partner-driver from Manchester is asking for a Vehicle Renewal Form, which KB will you use to resolve the contact?
Regulatory Document Processes
What are the cities within the North West and Midlands area?
Nottingham
Birmingham
Stoke
Leicester
Merseyside
Manchester