VOC
Any person or organization that receives a product or service (Output) from our work activities (Process).
Who is Customer
Another word for Non-Value Add Activities.
What is waste?
The phase that ensures the new process is measured.
What is Control?
This diagram shows that 80% of the problem.
What is the Pareto Chart?
The phase in which management or others determine that there is a problem.
What is recognition?
The expression of customer needs and desires.
What is the Voice of the Customer (VOC)?
Available Minutes for Production / Required Units of Production (Customer Demand).
What is Takt Time?
The recommended first tool to use in the Measure phase.
What is process map?
Demonstrates the entire current process including cycle time and lead time.
What is a Current State Value Stream Map?
Types of customers
What is internal and external?
A Japanese term that means "mistake-proofing". A mechanism in a lean manufacturing process that helps an equipment operator avoid mistakes.
What is Poka Yoke?
In the Analyze Phase, the process to determine the key elements affecting a process?
What is root cause analysis?
Visual management of a process that shows all of the steps and decision points.
What is a process map?
The chart used for the primary metric to define the problem.
What is a Time Series Chart?
Process expectations to ensure that customer expectations regarding an aspect of a product or service (e.g., quality, speed, etc.) are met.
What is Critical to Qualtiy (CTQ)'s?
The waste that results in bottlenecks.
What is Inventory?
The problem statement is created in this phase.
What is the Define phase?
A graph that shows a process over time.
What is a run chart?
This establishes the base from which to calculate the potential financial or strategic benefits of the project as a function of the amount of improvement gained.
What is the performance baseline?
Popular method to gather customer requirements that is often no representative of the population
What are surveys?
The five S's of a 5S (In order).
What are Sort, Set in Order, Shine, Standardize, Sustain?
The phase that most people jump to without understanding the problem.
What is the Improve Phase?
The number of sigma's where there are 3.4 defects per million opportunities.
What is 6sigma?
This role defines the scope of the project.
Who is the Black Belt (corporate) or Green Belt (department) - or both?