Visual Merchandising
Policies
Product Knowledge
100

What are the 3 women's tote bags that don't require pillows?

Maggie, Mollie, & Smith

100

What information are we supposed to put on hold slips?

Dates (day it goes on hold & needs to be put back)

Customer name & phone number

Style number & color

Employees name

100

List 3 differences between retail & outlet (can be bag specific or services related) *price doesn't count

Retail - Handmade, better quality of leather hide, uses brass hardware, silhouette options, offers free monograming, ReLoved program, customization station, offers in store repairs, free gift wrapping, free dust bag

200

What price do you write on the sticker that we put on the bottom of display shoes? Current sale price or comparative value?

Current sale price

200

What info is needed from the customer in order to process an return? And how long do they have to complete a return?

Their first & last name, email, phone number, & zip code

& 30 days

200

What bag is Coach counting on to single handedly counting on to blow out their financial results for the year?

It has always been Tabby...

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