Title
What do we tell the customer to include with their title?
The reference ID number (Application ID)
What is best way to avoid final terms errors?
Copy & Paste
POIT
Who do we send email to when title needs to be sent back?
Refi Vault
What is the maximum payoff amount we can finance?
$50,000
What do we need to verify on the title?
How can a customer obtain a copy of their contract post-contract signing?
Download offer from Refinance offer page.
OCVV
If we see O BI on cbr, what do we verify with the LH?
How many days of Per Diem can we add to a previously obtained 10 day?
4 days
What is the address to send title to?
Capital One Auto Finance
3268 Progress Way, Suite 2024
Wilmington, OH 45177-7700
What should be done if the income does not guide and there is no additional income to send in?
Return the application
OKTT
What should we do if customer applied with GM Financial but the title shows AmeriCredit?
Check one and the same LH list/Proceed BAU
We send out a new contract if the PO changes by this percent
5%
What is the only state can we accept front and back images of title from?
New York
If admin verf does not pull tradeline from CBR what step should we take?
Copy entire tradeline from CBR into a VERF note.
FRAD
Which states are title holding states?
What must be verified with the same source for the vehicle interview?
YMM/Acct Number OR Acct Number/VIN
What source do you select in CLO if you used a buyers order to validate the title task?
Title Statement
What three verification points must we obtain and notate when completing commercial use questionnaire?
1. Identify potential commercial use
2. Is this going to be your only vehicle?
3. Will you be using this vehicle for personal or commercial purposes?
When calling a customer but spoke to a 3rd party.
OCHO
If the vehicle was purchased or refinanced before 3/16/2021 in Michigan (and customer doesn't have title) what is the process?
File for Duplicate at DMV
What information from the call must be in your OCLV?
Only what was verified on the call.