5 Step Coaching Process
Identify the five coaching steps
1. Prepare
2. Discover & Discuss
3. Create a Coaching Plan
4. Conduct Coaching
5. Evaluate & Adjust
True or False: Good feedback is one-directional.
False- Good feedback is multi-directional, meaning Leaders should invite feedback in order to model good receiving by remaining open, listening actively, and reflecting first before reacting.
Working on several projects at once
Multi-Tasking
Name the two categories of essential coaching skills.
Relationship & Performance
Give an example of a possible question to help someone identify their comfort zone.
-What do you find easy? Challenging?
-What do you tend to avoid/procrastinate?
-How does being asked to ___ make you feel?
List the definitions of a SMART goal & which coaching step would apply goal development
Specific, Measurable, Achievable, Results Focused, Time-Framed
Step 3, Create Coaching Plan
True or False: Authoritative Helping Styles are never the optimal approach.
False- A good coach utilizes all 6 helping styles, including those under the Authoritative style. While facilitative styles are preferred most often, other factors such as the employee's skill/ability, and the urgency and importance of the task that determine which methods are most appropriate.
Putting a time limitation on an interaction up front that implies scarcity of time available to address a coaching opportunity
"Only" Time
1. Focus
2. Openness
3. Energy
Give an example of a performance assessment question.
— What is your biggest accomplishment?
— How would your peers/colleagues describe your strengths?
— What tasks are you likely to struggle with?
— What impact do you think you had?
What are the two common ways of overusing a strength?
1. Apply skill to a greater degree than necessary for desired results.
2. Misapplying skill in situations where another one could work better.
True or False: If you are faced with defensiveness/denial from an employee, you should accept the possibility that they know something you don't.
True- Accepting the person may know something you don't allows you to acknowledge/identify differences in perspectives, and go on to find a common ground on which to build an agreeable plan of action.
The alternative may be ignoring the person's viewpoint or questioning the validity of their evidence.
Fidgeting, hovering in the doorway, turning away, returning to work/task mid-conversation
Negative Body Language
Give an example of an open-ended vs. closed-ended question.
Open:
-How can I help you?
-Can you tell me more about...?
-Where are you on...?
Closed:
-Why didn't you...?
-What is your problem?
-Are you finished with...?
-What does your ideal career look like?
-What do you need to do going forward?
-What are your key short, mid, long term career goals?
-How will achieving this goal benefit you?
Name the three most critical coaching communication skills
1. Asking good, open-ended questions
2. Sincere, active listening
3. Reinforcing positive behaviors
True or False: Spot Weld Coaching is a band-aid solution, and is not a recommended practice.
False- Spot Weld Coaching is a helpful tool and something that can benefit both the coach and coachee when implemented. Coaches should be alert to and take advantage of coaching moments in order to give praise or correct actions in the moment. This provides the employee with immediate feedback and helps to either build good habits, or divert/prevent bad habits.
Wandering minds while maintaining the appearance of active listening
Pseudo-Presence
What is the 7th step to effective listening?
Ask questions only to ensure understanding.
Give an example of a process/relationship question.
-How can we best work together?
-What is your role in this?
-What would you need to see from me/colleague in order to better our/your relationship?
Identify the 4 levels within the pyramid model of effective conversations, in order from the foundation up.
1. What's up?
2. What's so?
3. What's possible?
4. Let's go!
True or False: Patience is a skill that can be overused in the workplace.
True- Being too patient may mean waiting too long before acting or addressing an issue. This may be in an effort to try to please everyone or for fear of being perceived as nagging.
Judging, changing topics and joking are all examples of what?
Filters- habits that prevent you from truly hearing what is being said due to filters applying our own history or meaning to the words said. Results in misreading the point of the conversation.
Give an example/briefly describe of authoritative vs. facilitative helping styles
Authoritative: Prescriptive, Informative, Confronting.
Direct orders, suggestions, challenges, etc.
Facilitative: Catalytic, Cathartic, Supportive.
Drawing out ideas from individual, building self-confidence, help to reach solution on their own
"How are you feeling about your current situation relating to ____?" is an example of what type of question?
A General Discover and Discuss question.