Setting Expectations
This is to be stated along with the expectation.
What is how often the expectation should be done
Along side corrective and positive this is also a type of hot lap.
What is constructive
A Skill Transfer is this step in the coaching cycle.
What is the first step
A Side By Side provides you an opportunity to observe this
What is a behavior or skill
Before you do a DMF coaching you should have the team member listen to or read these things.
What is the call or the chat
This is the order for C.E.O when Setting Expectations
What is Customer, Employee, Organization
This type of Hot Lap is needed when it is a will issue and not a skill issue
What is a Corrective Hot Lap
This is the purpose of Setting the Stage
What is to put the team member at ease
A Side By Side is this step in the coaching cycle.
What is a the second step
This type of chart is commonly used during a Side By Side
What is a T chart
This is what you gain by having them tell you the commitment
What is their buy in
This is the purpose of of a constructive Hot Lap
What is to train the skill if needed and reset the expectation
This is why it is important to communicate the importance skill you are transferring.
What is to set the expectation for the coaching
Side By Side coaching gives you the chance to do this type of coaching
What is in the moment
These are what you should list on your T chart
What are strengths (big wins) and areas of opportunity (big rocks)
This type of commitment is what you should watch out for when Setting Expectations
What is false commitments
This type of hot lap is needed when KPI is improving
What is a Positive Hot Lap
This is the part of a skill transfer where you demonstrate the skill.
What is a role play
What is a Skill Transfer
A DMF coaching gives the team member the opportunity to do this
What is self discover areas of opportunity
What is confidence
This phrase should start every Hot Lap
What is "How is it going with the skill"
This person demonstrates the skill first during the Skill Transfer
Who is the leader
This is the overall goal of a Side By Side.
What is to make sure you have properly transferred a skill over to your team member
This is the last step in a DMF coaching
What is Test, Tweak and Timeline