Customer Service
Timeliness, attention and Respect.
What is what our customers really expect from us?
Public transportation vehicles and facilities built or altered after this year must comply with specific ADA accessibility guidelines.
What is 1990?
Freedom from risk.
What is the definition of safety?
This is the form that must be filled out to report incidents where an accident almost occurred but was narrowly avoided.
What is a near miss report?
Leaving a timepoint ahead of schedule is known as.
What is "running hot"?
Under the ADA, public transportation agencies are required to provide reasonable modifications and accommodations to ensure equal access for individuals with these.
Who are individuals with disabilities?
You should have this total amount of manifests if you run the following route: 4/16xb/16/7
What is four?
Coast has a zero tolerance for this.
What is cellphone usage behind the wheel?
This is the definition of Empathy.
What is the ability to understand and share the feelings of another?
These are a requirement upon reporting for work.
What is your driver's license and DOT card?
This provision of the ADA prohibits discrimination against individuals with disabilities in all aspects of public transportation services.
What is the non-discrimination provision of the ADA?
Treat people with respect, Ask don't tell, Explain why, and offer a choice.
What are the four practices to reduce conflict situations?
This federal agency oversees the enforcement of ADA regulations in public transportation, ensuring compliance and accessibility.
What is the U.S. Department of Transportation?