COBRA
*Double Points!* Members are mailed this communication informing them of their COBRA rights and responsibilities.
What is a Specific Rights Notice (SRN)?
SPMs are mailed this communication informing them of their Direct Bill plan and premium information.
What is a Welcome Notice?
This tab contains a summary of the member's demographic, payment, and plan information.
What is the Profile tab?
This KA will give you information on Volvo's COBRA and Direct Bill Pilot.
What is KA# 19690?
This site is where Benefitfocus Administrators will go to access member COBRA and Direct Bill accounts.
If an employee experiences a qualifying event, COBRA will last this many months.
What is 18 months?
*Double Points!* These are 2 insurance types that are not eligible for COBRA, but may be offered under Direct Bill.
What are (Short & Long Term) Disability Insurance and Life Insurance?
Dependents who lost coverage due to aging out and elect COBRA will be this type of record within COBRApoint.
What is QB?
Confused on some COBRApoint verbiage? This KA can give you some general definitions of COBRApoint terms.
What is the Voya COBRA (WEX): Service Center Support FAQ article?
OR What is KA# 19684?
QBs must complete these 2 items before we reinstate their coverage.
What are the election form, and full initial premium payment?
These are the 2 payment grace periods that QBs must be aware of.
What are 45 days for initial payment, and 30 days for subsequent payments?
Voya Direct Bill members can sign into this website if their SSO link in Member Role isn't working.
To track comments or explanations related to a record, navigate to this tab to review certain actions that occurred or manually add comments by a user.
What is the Notes tab?
This Knowledge Article gives steps to take when a member says their account is missing a payment.
What is Voya COBRA | Payments/Subsidies/Invoices/Billing OR KA# 19686?
*Double Points*! Need to view a summary of all plans a member is currently or previously enrolled in? Navigate to this COBRApoint tab to view the details for a member's record.
What is the Plans tab?
When an employee experiences a QLE that triggers a COBRA offer, they will have this many days to elect the coverage.
What is 60 days?
These are 3 reasons that Direct Bill could terminate.
What are Voluntary, Failure to make timely payment, Employer File?
To change the Premium Coupon Type of a member record from Coupon Book to None, you will need to navigate to this tab.
What is the General tab?
Members can use this website to find a link to the COBRApoint website or the COBRA Cancellation Request Form.
We can speak with someone besides the member ONLY if they have this form on file.
What is a HIPAA verification form?
This is what the acronym "COBRA" stands for.
What is Consolidated Omnibus Budget Reconciliation Act?
Members may be placed on Direct Bill for one of these reasons.
What are retirement, Leave of Absence, or changing to part time status?
*Double Points!* If you have to queue a coupon book, you will need to navigate to this tab. But be careful because other changes made here will reset the election periods and plans for the member!
What is the Process tab?
*Double Points!* We can use this section of COBRApoint to help get a better understanding of COBRApoint processes and terminology.
What is Learning Central?
Direct Bill members will access their Payment Portal through this link in Member Role.
What is Manage Direct Bill Payments?