Care for Our Customers
Don't just listen to your customer _____ listen!
What is actively listen to your Customer
How you do know what the customers problem is?
What is by asking insightful questions to confirm understanding
Ditch the tech talk
What is use clear, simple language to explain the resolution
When you show sincere appreciation and thank customers for choosing AT&T
What is exceeding expectations
Our customers should feel each AT&T experience is
What is personal, effortless and inspiring
When you think like your customer
What is put yourself in the customers shoes
The definition of Owning It
What is taking ownership and committing to finding the right solution
How customers know what were doing?
What is by communicating with the customer throughout the job
I can help you with that...
What is sharing features and tips on where to find information
Every hello, handshake and I can help you with that
What is building an everlasting relationship with our customers
The three things to remember when speaking to a customer
What is being open, friendly and genuine
When things aren't going the way you thought they would
What is keep it positive and focus on the resolution
You Got This!
What is speak and act with confidence
Creating a "WOW" moment for our customers
What is going the extra mile
No job is so important and no service is so urgent that we cannot take time to perform our work safely and in en environmentally responsible manner
What is the AT&T Safety Creed