WHO
You say "Code Gray", the clinic name you are in, your building, and room number.
What should you say to the operator who answers when calling the Code Gray hotline?
If the patient and/or visitor uses loud, profane or aggressive language without threats of violence
What is a Code Gray event (Tier 1)?
REST Debrief - Resilience Education Support Team meeting to provider support
What occurs after a Code Gray event?
A patient is exhibiting verbal aggression (with or without violent behavior) in our clinic, procedural or outpatient setting
What is a Code Gray event (Tier 2)?
De-Escalation
What is a term for strategies on how to avoid a Code Gray Situation?
A team of social workers, security and ambulatory leadership staff.
Who is on the Code Gray Response team?
Caregiver has been threatened with physical violence or feels physically or psychologically threatened.
What is a Code Gray event (Tier 2)?
STAY CALM!
What is the #1 thing you should do when you sense a Code Gray event escalating?
A room or hall away from other visitors
Where is the best place to escort an agitated patient or visitor to attempt de-escalation?
Dial x81111
How do you activate the Code Gray Response Team?