Comfort Keepers
Which sentence is from the Comfort Keepers mission statement?
A. Comfort Keepers will become the premier provider of non-medical, in-home care services for adults in the Raleigh area.
B. We shall treat each of our clients with the respect and dignity they deserve.
What is B. We shall treat each of our clients with the respect and dignity they deserve?
Often seniors need help with ______.
A. Reading.
B. Finding things.
C. Transportation.
What is C. Transportation?
Counselors respect clients rights to privacy
What is Respect for Privacy?
Counselors make every effort to ensure that the privacy and confidentiality of clients are maintained by subordinates, including employees, supervisees, students, clerical assistants, and volunteers.
What is Subordinates?
The general requirement that counselors keep the information confidential does NOT apply when disclosure is required to protect clients or identified others from serious and foreseeable harm.
What is the duty to protect?
Comfort Keepers endorses the following employee relations principles.
A. Our people are our greatest value.
B. Respect the individuality of each and every employee.
C. Employees need to feel valued for the job they are doing.
What is B. Respect the individuality of each and every employee
Depression affects _____ % of Americans 65 and older.
A. 33
B. 19
C. 25
Depression affects _____ % of Americans 65 and older.
A. 33
B. 19
C. 25
Counselors maintain awareness and sensitivity regarding cultural meanings of confidentiality and privacy
What is Multicultural/Diversity Considerations?
When adults have been adjudicated incompetent in a court of law counselors cannot give the same assurances of confidentiality as they give other clients
What is a legally incompetent adult?
Sharing information with others in order to provide the best possible services to clients is permissible when (a) clerical or other assistance handle confidential information (b) counselors consult with colleagues who are experts and (c) counselors are working under the supervision and (d) other professionals are involved in coordinating client care.
What is the "umbrella" of confidentiality?
Comfort Keepers pays double the time for which holidays?
A. Christmas and New Years Day.
B. Easter and Thanksgiving Day.
C. Both A and B.
What is C. Both A and B?
____ % of older adults have at least one chronic disease.
A. 85
B. 73
C. 92
What is C. 92?
Counselors do not share confidential information without client consent or without sound legal or ethical justification
What is Respect for Confidentiality?
The requirement that client permission to give information to third parties be obtained in writing and that counselors who transfer records notify the receiving parties that the information is confidential and should remain protected.
What is HIPAA?
When subpoenaed to release confidential or privileged information without a client's permission, counselors obtain written, informed consent from the client or take steps to prohibit the disclosure or have it limited as narrow as possible due to potential harm to the client or counseling relationship.
What is Court-Ordered Disclosure?
Comfort Keepers' approach to senior care is?
A. Interactive caregiving.
B. Being proactive when assisting clients.
C. Treating clients with respect and dignity.
What is A. Interactive caregiving?
___ % of Americans ages 65 or older want to stay in their homes as they age.
A. 87
B. 75
C. 68
What is A. 87?
The counselor honors their clients' ability to be the self-determining end to make their own choices.
What is respect for autonomy?
As a result, the law of privilege communication requires that clients waive their privilege when they bring complaints or malpractice lawsuits against their counselors.
What is legal protection for counselors in dispute?
A client agrees for a counselor to give information regarding the counseling relationship to third parties.
What is a client waiver of privilege?
Local Comfort Keeper ____________ won the National Senior Caregiver Award in 2013.
A. Shonda Parker
B. Tracy Green
C. Simone Chance
What is C. Simone Chance?
__ % of older adults have lived in the same residence for 20 years or more.
A. 45
B. 50
C. 58
What is C. 58?
A judge cannot order a counselor to reveal information in court that has been recognized by law because it is antagonistic to the entire U.S. system of justice, courts and legislatures have been reluctant to extend the privilege to relationships between mental health professionals and their clients.
What is privileged communication?
Counselors take precautions to ensure the confidentiality of information transmitted through the use of computers, electronic mail, facsimile machines, telephones, voicemail, answering machines, and other electronic or computer technology.
What is Transmitting Confidential Information?
When counseling one or more clients in the same room, confidentiality is compromised, privilege is usually waived, and you cannot guarantee the behavior of other participants.
What is counseling multiple clients (group, family or couples counseling)?