Name That Code
You witness two guests having a verbal altercation.
What is Code Green – Verbal?
During a Code Pink, name five pieces of information you should gather about the missing person.
Any five appropriate items, including:
Name
Age
Skin color/ethnicity
Hair color
Clothing
How long they have been missing
Last known location
Special considerations
Identifying items
Areas of the Lodge they enjoyed/may go
Recent photo if available
You have a Code Yellow. What channel does the immediate-step sheet tell you to use to contact MOD/Security?
Channel 1 & 11.
What should you do while waiting for MOD/Security during a Code Yellow?
Observe from a safe distance. If the person is visible, do not approach; keep them in sight if safe or note their direction of travel.
Lightning is reported nearby. You’re working outside. What should you know about the Lodge’s lightning threshold?
Lightning within 5 miles of the Lodge requires closure of outdoor areas and attractions extending to the exterior.
A parent approaches you and says they cannot find their child.
What is Code Pink?
During a Code Red, what three basic things should you determine?
What is location, confirmation, and evacuation.
Where is the fire?
Is there actually a fire?
If confirmed, how do we evacuate?
You have a Code Purple. Who needs to know the code and your location?
MOD/Security, using their channel.
The Lodge loses power. Name two immediate actions a PM should take.
Ensure flashlights are available.
Close and secure outlets/areas that lose power.
Follow direction to relocate to the designated meeting point if the outage is extended.
Remain at the Lodge rather than leaving.
You find a child who cannot tell you their parent’s name or phone number. What resource can potentially help identify their reservation information?
Their RFID wristband can be scanned at a POS station, PackApp location at the front of the Waterpark, or Front Desk to obtain available reservation information.
A guest appears heavily intoxicated, is stumbling, and has slurred speech.
What is Code Purple?
During a Code Yellow, what information should you gather about the suspicious situation?
Gather a description of the alleged offender. Age, gender, descriptive clothing worn, and activity indicating cause for suspicion.
Lightning may be in the area. Who should a frontline PM contact?
Aquatics (510) on their channel. Aquatics then informs the MOD of impacting weather.
During an earthquake, what are the three basic actions?
Drop → Cover → Hold On.
You are outside during an earthquake. Should you run inside to find cover?
No. Stay outside and move to an open space if possible.
You discover a chemical spill and do not know whether the substance is a liquid, powder, or gas.
What is Code Orange?
During a Code Orange, what should you try to determine about the chemical without putting yourself at risk? (provide at least 3 factors)
Must get at least 3.
Type/form of chemical, referencing the SDS, amount spilled, whether anyone was exposed or is reacting, was ENG notified, and whether appropriate PPE is available.
A physical altercation is occurring. What immediate radio communication should be made?
Go to the ALL-CALL channel and announce Code Green Physical and the exact location.
A suspicious package is found. What should you do with it?
Leave it where it is. Do not touch it. Keep the area secured and immediately notify the MOD.
If the fire alarms go off while you are in position what are your next steps?
Remain calm and keep guest calm.
Continue operations as normal until confirmation.
Recommend guest stay inside the water park.
Evacuate if fire is confirmed.
You discover a suspicious package emitting weird noises or smells.
What is code black?
During a Code Green Emergency, what major piece of information changes how the situation is handled and needs to be known by police?
Whether a weapon is present and the nature of the physical altercation.
You have been notified of a suspicious package that has been in the same area for an extended period of time and has not been claimed by anyone. How do you go about communicating?
For suspicious packages notify your leaders, security and MOD immediately.
Do not use two-way radios or cell phones. Radio signals have the potential to detonate a bomb.
During an Active Shooter event, what are the three response options taught in the SOP?
Run to Safety → Hide → Fight as a last resort.
An active shooter is nearby and there is no clear safe path out. What should you do?
Hide. Get into a secure/lockable area when possible, remain silent, turn off lights, create a barrier between yourself and the assailant, and communicate silently with 911 when it can be done safely.