Intro to COE
COE stands for _____ __ ________.
What is Center of Excellence?
______ is the site that houses all of the COE SOPs and tip sheets.
What is SharePoint?
The COE completes a ____ ______ if the clinic calls or emails with insurance updates.
What is 360 Review?
_______ are workable lists in Epic. Examples include Patient, Follow-Up, Claim Edit, Charge Review, etc.
What is a Workqueues (WQs)?
Classes during Week 2 of training start at ___ and end at ____.
What are 8 am and 4:30 pm?
One of the COE's primary goals is to complete registration review at time of scheduling rather than at time of ______.
What is check-in?
The spreadsheet used to store logins, passwords, and security questions for all insurance websites is called __ _____ ____.
What is My Insurance Sites?
The COE resolves insurance errors to correct _____.
What is billing?
To access the patient's Registration Navigator, click the _________ button.
What is Registration?
Classes during Weeks 3 and 4 of training start at ___ and end at ____.
What are 8 am and 4:30 pm?
The COE's primary goals help to reduce registration _____ and _____.
What are rejections and denials?
The ___ ________ ___ is used to determine which plan to load for this payer.
What is the BCBS Selection Tool?
Part of the 360 Review is to review all past ___ and ___ charges.
What are HB and PB?
The COE primarily uses workqueues to look for _____.
What are errors?
Your ______ will let you know what your shift will be once you are out of training.
What is leader?
Your leader will give you an _______ to show you what classes and Workday assignments you will be doing.
What is itinerary?
What is the Guarantor QRG?
The COE reviews appointments 1-2 days in advance to ensure registration is ______.
What is complete?
The _______ _________ button pulls the patient's insurance benefits. It is not a button that COE uses.
What is Benefit Collection?
Inbound Call training starts on ____ of Week 4.
What is Tuesday?
The COE supports our frontline _____ co-workers.
What is clinic?
If you have questions about PTO, your schedule, workflows, etc, you should contact your ______.
What is leader/supervisor?
What is secure chat?
The _____ button allows specific criteria to be added to only show accounts that meet the added criteria.
What is the Filter button?
The 360 Review is covered on _____ during Week 3.
What is Monday?