Eviction/Fcl
Medical
Damage to Res
Funeral
Processing
100

This document should be full and complete (all pages).

What is a lease?

100

This is needed when reviewing requests for someone other than the participant.

What is proof of dependency/relationship. 

100

This type of damage is not permissible for a hardship withdrawal.

What is wear and tear, progressive deterioration, etc?

100

The name of this person should be listed on every funeral bill.

What is responsible party?

100

This is needed when an original request has some type of error that prevents proper processing.

What is a manual build?

200

This should be done legitimately or electronically.

What is a signature?

200

This wording is necessary on medical procedure estimates.

What is "payment terms"?

200

When a participant has insurance, this document must be obtained in addition to the invoice/estimate.

What is insurance claim?

200

This is the number of days that we consider a funeral bill valid for.

What is 60 days?

200

This must be done on a request that should not have been completed/approved.

What is a hold?

300

This must be a future date.

What is the due date?

300

Any collection notice received must be accompanied by this document.

What is the original medical bill?
300

This is the time frame which damage must have occurred within to be valid for approval.

What is three years?

300

The deceased party does not necessarily need to be this for us to approve the request.

What is a US Citizen?

300

This must be exhausted before a hardship withdrawal can be processed.

What is another available withdrawal type?
400

This document is needed when a participant is going through bankruptcy. 

What is a "relief from stay" court document?

400

If medical documentation has this wording, we cannot accept it.

What is "this is not a bill"?
400
We can accept this document as proof if a participant does not have insurance.

What is a signed statement?

400

We will not cover this type of expense for "funeral".

What is a celebration of life?

400

Some contracts allow this to be used as proof of dependency.

What is a beneficiary?

500

We can approve this type of fee only when it is clear that there is a threat of foreclosure.

What is property tax. 

500

Cosmetic/elective procedures must be accompanied by this.

What is proof of medical necessity? 

500

We do not cover this expense if a participant is doing the repairs on their own.

What is labor?

500

We can approve this type of expense, even if it does not accompany an actual funeral bill (ie: funeral already happened, this expense could come later)

What is a tombstone/headstone/grave marker/burial.

500
This space should be updated any time a request auto-files due to timing.

What is the notes screen?

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