Intro to COE
COE stands for _____ __ ________.
What is Center of Excellence?
______ is the site that houses all of the COE SOPs and tip sheets.
What is SharePoint?
What does the COE complete on every account they touch?
What is 360 Review?
_______ are workable lists in Epic. Examples include Patient, Follow-Up, Claim Edit, Charge Review, etc.
What is a Workqueues (WQs)?
Classes during Week 2 of training start at ___ and end at ____.
What are 8 am and 4:30 pm?
One of the COE's primary goals is to complete registration review at time of scheduling rather than at time of ______.
What is check-in?
The spreadsheet used to store logins, passwords, and security questions for all insurance websites is called __ _____ ____.
What is My Insurance Sites?
The COE resolves insurance errors to correct _____.
What is billing?
To access the patient's Registration, click the _________ button.
What is Registration?
Classes during Weeks 3 and 4 of training start at ___ and end at ____.
What are 8:00 am and 5:00 pm?
The COE's primary goals help to reduce registration _____ and _____.
What are rejections and denials?
The ___ ________ ___ is used to determine which plan to load for Anthem Blue Cross Blue Shield.
What is the BCBS Selection Tool?
Part of the 360 Review is to review all past ___ and ___ charges.
What are HB and PB?
The COE primarily uses workqueues to look for _____.
What are errors?
Your ______ will let you know what your shift will be once you are out of training.
What is leader?
If you are unable to begin work at your scheduled time you should contact your _____ immediately.
What is supervisor?
If it's necessary to add a new guarantor to a patient's account, use the _______ _______ _____.
What is the Guarantor Account Guide (QRG)?
The COE reviews appointments 1-2 days in advance to ensure registration is ______.
What is complete?
The _______ button allows us to delay an account for further review.
What is Defer?
Inbound Call training starts on ____ of Week 4.
What is Tuesday?
The COE supports our frontline _____ caregivers.
What is clinic?
What section of the CoE Sharepoint gives instructions on workqueues, insurance plans, and more?
What is SOPs and Tip Sheets?
We receive _____ ____ from the clinic when a patient presents for their appointment and a registration update is needed.
What are inbound calls or In Basket?
The _____ button allows specific criteria to be added.
What is Filter?
The 360 Review is covered on _____ during Week 3.
What is Monday?