Coffee Knowledge
This classic espresso drink is made with espresso and steamed milk.
What is a latte?
These are the first two things a barista should do before preparing a drink: maintain proper hand hygiene and make sure the station is clean.
What are washing/sanitizing your hands and cleaning your station?
This is what you should do when a customer walks into the café to make them feel welcome and acknowledged.
What are greeting and acknowledging the customer?
This is what the abbreviation FOH stands for.
What is Front of House?
This is the time the opening team should be at the café and ready to begin the opening shift.
What is 6:30 AM?
This concentrated coffee is made by forcing hot water through finely ground coffee.
What is espresso?
After steaming milk, this is the proper procedure for the steam wand.
What are purging and wiping the steam wand?
When a customer has a complaint, this is the professional approach: listen, remain calm, and work toward a solution.
What are listening, remaining professional, and finding a solution?
This is what the abbreviation BOH stands for.
What is Back of House?
These are the two main areas of the café that must work together as a team.
What are FOH and BOH?
This espresso drink has more foam and a more balanced combination of espresso, steamed milk, and foam compared with a latte.
What is a cappuccino?
This is important because customers should receive the same quality and flavor every time they order a drink.
What is drink consistency?
Asking questions when taking an order helps the barista understand this.
What does the customer actually want?
During a busy rush, this is one thing FOH and BOH must do to keep the café running smoothly.
What is clear communication?
This is one of the pastries available at Pan Tostado.
What is a concha, cinnamon roll, pie de queso, chocolate cookie, chocolate croissant, strawberry & cream croissant, spinach & feta, or churro?
This refers to how coarse or fine coffee beans are ground and affects how quickly water extracts flavor from the coffee.
What is grind size?
When a drink is made incorrectly, this is what a barista should do to correct the mistake and keep the customer satisfied.
What is remake the drink correctly and communicate with the customer/team?
These three things can turn a first-time customer into a regular: excellent service, consistent quality, and a welcoming experience.
What are great service, consistent quality, and a welcoming experience?
This is important because it keeps orders moving correctly and helps prevent mistakes.
What is ticket/order accuracy?
These are the two regular days when pastries are baked.
What are Monday and Thursday?
This occurs when coffee is exposed to water for too long or extracted too much, often producing a bitter, harsh, or dry flavor.
What is over-extraction?
During a busy rush, these three things help the team work efficiently and maintain quality.
What are staying organized, communicating, and following the proper workflow?
This is something you should never do when dealing with an upset customer.
What is arguing with the customer or becoming disrespectful?
These problems can happen when FOH and BOH fail to communicate effectively.
What are delays, incorrect orders, wasted product, frustrated employees, and unhappy customers?
During a busy rush, these actions help the team maintain speed, quality, and customer service.
What are communicating, staying organized, following the workflow, and maintaining quality?