Rapport
Questioning
Listening Set-Asides
Paraphrasing
Pausing
100
Posture
What is one element of rapport that changes as you shift your body, cross or uncross arms, or match degree of lean?
100
Words like 'might', 'possible', 'hunch' you use when wording a question.
What is tentative language?
100
When listening, you want to connect what the speaker is saying to your own experiences.
What is autobiographical listening set-aside?
100
The first step in being good at paraphrasing is to...
What is attending fully?
100
Individuals that take anywhere from 7 - 13 seconds to respond to an auditory question.
What is a kinesthetic learner?
200
Facial Expression
What is the rapport element called where if a person frowns or smiles your face does a degree of the same?
200
When asked, it allows for a more indepth response rather than just 'yes, or no'.
What is an open ended question?
200
When listening, you are tempted to ask questions that will give you personally more information.
What is curiosity listening set-aside?
200
When paraphrasing it is important to make the paraphrase....
What is paraphrase shorter than the original?
200
Individuals who take 0 to 3 seconds to respond to an auditory question.
What is auditory learners?
300
Breathing
What is the element of rapport where you can actually match and then change a person's speed of breath called?
300
Wording a question such that it assumes the person being asked is capable and has the necessary resources to be effective.
What is positive presupposition?
300
As a listener you are tempted to offer answers or possible actions to the speaker.
What is solution listening-set aside?
300
It is not necessary to try to memorize or repeat absolutely every thing that a speaker says.
What is capturing the essence of the message, tone and gestures.
300
A person is doing this if their eyes move up to the right while they think.
What is construct?
400
Mirror neurons
What is the part of the brain that responds to people mirroring us such that as children we learn social cues and expressions?
400
Mediative questions do this to assist a person's thinking.
What is explore and/or specify thinking?
400
The 'mantra' of a good coach when it comes to listening is...
What is 'listening to hear, not listening to speak'?
400
The two parts of the person's message that you want to give back to them in a good paraphrase.
What is content and emotion?
400
A person is doing this if their eyes move down and to the left while they think.
What is recall emotions, or self talk?
500
Amygadala
What is the part of your brain that is 'ignited' and flooded by adrenaline when you are frightened or anxious?
500
A questioning set-aside that is important not only to maintain rapport, but to keep the speaker at ease is...
What is justification questions?
500
One coaching tool that will definitely support good listening skills is...
What is good rapport?
500
A paraphrasing set-aside that is a definite 'no-no'.
What is correcting what they said.
500
As a coach, pausing before your respond to the speaker's words tells the speaker their words are....
What is important?
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