communication styles
Best way to begin a professional phone call ?
A clear greeting, your name, and offer to help
What is a resume ?
Tells employers why you are a good fit
What is a goal of scams?
Steal your money or identification
What is Emotional Intelligence?
Is the ability to recognize, understand, and manage our own emotion.
What is an example of a scam?
No experience needed and upfront money will be required for this opportunity
which component of voice matters most on the phone?
Tone
What is a clear statement describing the type of work you are seeking?
Job Objective
How do you catch a scam e-mail?
Double check that the e-mail domain matches the domain of the company's real website
What is practicing mindfulness and journaling for self-awareness?
A practical strategy to improve EI
What is a short document that shows your skills, education and experiences?
Resume
How long should you wait before checking in with someone on hold?
30-60 seconds
What is a resume writing rule?
One page
What is a "red flag" E-mail?
An E-mail that raises suspensions and is untruthful
What is this an example of? "Good morning, How may I help you?"
Professional greeting
What is the desire to obtain a position as a customer service representative an example of?
An example of a basic job objective
When placing someone on hold, what should you do first?
Ask for permission
What do you do always to your resume to ensure it is clear, error-free, and showcases your skills and experiences?
Proofread, Re-read, Revise
Why do you have to be cautious about work from home employment opportunities?
Most work from home jobs are competitive, and require a college degree
When practicing verbal nods and not interrupting, you doing these activities during a conversation.
Active listening
When writing a resume a rule is to do what?
Which phrase is the most professional?
I'd be happy to help with that
What are these skills examples of: Microsoft Excel, Canva, IT, Word Perfect
Technical skills
What is an example of a best practice for staying safe while searching for jobs online?
Stick with well-known job search sites
When asking for help, an example of being passive would be to say:
"Never mind ....it's not important
What are 3 ways to ensure resume showcases yourself in a great way?
Proofread, re-read and revise