Service Offerings
This type of appointment sends a certified technician to your home or workplace so you don’t have to visit the shop.
What is a mobile service appointment?
The required phrasing for a Service Request concerning a tire rotation rather than an observed vehicle fault.
What is "Customer requests..."
In addition to the phone number and primary address, this payment detail is needed for the Enhanced Verification Process.
What is the Last Four Digits of the Credit Card on file?
These Snippets are needed to record the date and time
What are ttime and ddate?
This astronomical event marks the first day of winter in the Northern Hemisphere and is the day with the fewest hours of sunlight.
What is the Winter Solstice?
Repairs involving lifts, complex diagnostics, alignments, or high-voltage systems are usually routed to this location.
What is the service center?
The specific formatting element that must be added to a customer's free-form mobile ticket to adhere to quality standards.
What is the "Customer states: On X date, at X time, under X conditions, X concern had occurred" format?
After informing a caller that verification is required to proceed, this is the final action an agent must take if the caller fails to verify.
What is to End the Call & Notate Account of failed verification, date, time and who you spoke with?
This snippet is needed in the Service Ticket after every encounter with a customer?
What is .contact?
Bears are famous for it, but frogs and snakes also enter this state of dormancy during the winter to conserve energy and survive the cold.
What is hibernation?
When an owner reports that they have found a fluid leak under the vehicle, advisors use this scheduling type to immediately secure a service visit.
What is Force Book?
The professional term for the component a customer might describe as "plastic piece by the windshield on the inside by the driver side."
What is the left-hand A-pillar appliqué?
If a caller cannot confirm the last four digits of their credit card during an Enhanced Verification, this is the acceptable alternative piece of information.
What is the Last Gear Shop Order?
This Snippet is used to record Work Order Notes?
What is .wonotes?
Held in Chamonix, France, in 1924, the very first one of these international sporting events included figure skating and ice hockey.
What are the Winter Olympics?
Designed for repeat repairs, new ownership needs within 30 days, collision center support, and priority EDV needs, this appointment type must be booked within 5 business days
What is Priority Service Scheduling (PSS)?
The two specific perspectives that must be avoided when writing a professional Customer Concern.
What is 1st person (and refraining from including feelings or assumptions)?
If a remote unlock is required, the caller must verify ALL of the following information.
What is Primary phone number, Primary address, The last four digits of the credit card number or Last Purchase from Gear Shop?
What is the Snippet used for an R1 Unlock Account Verification?
What is .unlockr1?
Meteorologists use this two-word index to calculate how cold it actually feels on human skin when the speed of the air is factored in with the actual temperature.
What is the Wind Chill?
Limited to jobs with ≤2.0 hours labor, a minimum service setting of Mobile Service, and Direct to Service eligible, and excludes general diagnostics.
What is Service – Rivian Express?
The critical reason why Diagnostic Specialists require accurate timestamps, related to vehicle data management.
What is to easily sift through the thousands of data points to pinpoint the exact moment the concern occurred?
In a failed Remote Unlock scenario, the SSA must perform this specific action after ending the call and before notating the ticket with the .unlockfail snippet.
What is send an SMS to the primary owner using the .smsfailunlock snippet?
These two snippets are needed when accepting an inbound chat and ending an inbound chat?
What .Chat and .Endchat?
Often responsible for burying cities like Buffalo, New York, this two-word meteorological phenomenon occurs when a below-freezing air mass moves across a warmer body of water, picking up moisture that freezes and falls as heavy snow.
What is Lake-effect snow?