Safety
What does TRIR stand for? What is our goal at the site for TRIR?
Total Recordable Incident Rate, less than 2.9
What does BRCGS stand for? What is the required rating we need?
Brand Reputation Through Compliance Global Standard
A+
What are the 4 C's of hyper focus and what does each mean?
capabilities - what you can do
capacities - how much you can do
constraints - what are the barriers
culture
How many roles does the book state a middle manager plays?
21
What are the cold-link / site values?
service orientation, integrity, efficiency, teamwork, team development, community
What is the definition of an incident and how do you report it?
any event that causes damage to company property, customer product, or self - to any degree of significance.
A scratch to a hand or bumping into a rack is still an incident, even if minor or no damage has been done
What is the definition of Quality
anything that adds value or enhances the satisfaction of the customer, intentionally or unintentionally
What is the difference between an open and close ended question? Which should we strive to use?
close ended: yes or no
open ended: multiple answers
use open ended
Giving feedback is one of the most powerful moments of influence that you have. What are three of the eight fundamentals of feedback?
be specific, be sincere, be calibrating, be proportionate, be timely, be tailored, beware of traps, follow a framework
What is the site mission?
We will create value for our customers by winning in four key areas: inventory and order accuracy, product care, team development, culture
How many days safe are we? What is the next goal?
199, 365
What are the two registrations required for us to legally store food in the facility?
FDA, MDARD
What acronym is used for the MIDDLE of the conversation funnel, and what does each letter mean?
SIT
seek to understand
iron out distortions
trigger options
What does the book state that effective leadership and influence DOWN starts with
effective coaching conversations
How many active customers does Cold-Link Holland currently service
26
MBB does not count
What is the max safe weight of a racking location?
3100 LBS
An over-shipment is considered what form of waste?
Defect
In the Coaching Conversation Funnel, what is the END used for?
reinforcing expectations and accountability to next steps
What model does the author use for structing conversations with direct reports? What are the three parts? Which part should be the largest
The coaching conversation funnel
Start, middle, end - middle should be the largest
How is TRIR calculated?
incidents x 200,000 / hours worked
What is the definition of confined space?
limited or restricted entry and exit points, not designed for continuous occupancy, limited ventilation
five people have "touched" an inbound pallet between the time the pallet was unloaded to the time it was put away in a location. What form of waste is this?
Overprocessing
will accept motion or unused talent with justification
What are two of the three key elements to the law of process
Leadership develops daily, not in a day
ability to lead is a collection of skills that are learned and developed over time
leadership is learned, any skill can be developed with perseverance and practice
What is the difference between perscriptive language and actions and guiding language and actions? Which should you use?
Prescriptive: you give the direct report their point of view - directing, dictating, controlling / push behaviors
Guiding: you expand direct reports point of view by using pull behaviors: 80/20 listening and talking, approach is inquisitive, come off as intending to understand and help
What four countries do we export goods to?
Columbia, Honduras, Taiwan, Korea