EC-071
The process of planning, staffing, leading,
and organizing employees
Human resources management
Function that involves determining employee
compensation
Financial resources
An HR manager consults with an employee about her continuing education options.
training and development
Customer relations is often used interchangeably with the term
customer service
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harley davidson
Involves obtaining funds and keeping
accurate and useful records
Financial analysis
Ability to understand how the parts of an organization
are interrelated
Organizing
An HR manager solves a paperwork snag involving an employee’s paycheck.
compensation and benefits
Positive customer relations makes customers feel
gratitude
biggest production 2 stroke dirt bike produced
CR500
Involves quality control, purchasing, and
inventory management
Operations
Ability to understand the specialized aspects of jobs
Technical skills
A supervisor conducts a workshop on how to properly dispose of a certain chemical.
training and development,
To build positive customer relations, businesses must be
proactive
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Kawasaki h2r
The process of planning, maintaining,
monitoring, controlling, and reporting the
use of financial resources
Financial analysis
Equipment and supplies required to produce and/or
sell products
Material resources
An HR manager mediates a conflict between an employee and his supervisor
employee relations
By saving time and resources, positive customer relations can
increase a business’s
repeat business
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6
The process of creating, communicating,
delivering, and exchanging offerings that
have value for customers, clients, partners,
and society at large
Information management
Function that involves developing team spirit among employees
Management
A manager conducts job orientation for several new employees.
training and development
A business’s intangible environment is often referred to as
touchpoints
Honda's v4 motorcycle that stopped production around 2016