Coleman Powersports

.

100

What is the warranty period for a UT400?

1 year

200

Can we apply for the warranty if a unit has a missing carburetor? Why?

Yes, unit didn't receive it from factory.

300

What is the information we need to apply for the warranty?

Customer name / purchase receipt / VIN / Pictures of the issues / detailed description of issues / Unit location / Odometer (if applicable).

400

What is the process you have to follow once the Diagnosis has been received and the labor is not cost efective? (need approval for that process)

Return authorization

500

After we have tried  to RA a Unit and the store declines what is our next step in protocol?

A buyBack

.

100

Warranty period for a B200C?

90 days / 3 Months

200

If the customer lost a washer and a bolt for an ATV during the first drive, can we apply the warranty? why?

No, since the unit arrived with the part and he lost, probably a pre-ride inspection have not been done.

300

What is the information we need to verify for the diagnosis?

Detail description of the issue / Replacement parts require / Labor cost per hour and total hours

400

If a unit is modified we can still honor the warranty. why or why not.

No, because they have changed the factory settings of the unit.

500

Who is Junie Gomez?

HR specialist.

.

100

What UTV stand for?

Utility Task Vehicule

200

What are the stores with an Account manager? (at least 2)

Tractor supply, Lowes, Rural king, Walmart.

300

Who are the people in charge of Warehouse?

 Miriam Sanchez and Nathaly Arias

400

When do we make a sales order that has shipping set to $0.00?

ONLY FOR WARRANTY ORDERS.

500

When a SC needs parts for a case, we make them an order of parts through the customer account, vendor account, or case?

Case.

.

100

What is the warranty period for a DR48V?

2 years

200

Why do we not apply for the warranty if the unit have bald tires.

The customer drove the unit on asphalt or pavement.

300

What is the Tax percentage we charge to the customer for ordering the wrong part?

20% restocking Fee

400

If a customer rode their B200RSV on pavement or asphalt we will still honor their warranty for a new tire? Why or why not.

No, because this is a off road unit and concrete will damage the tires.

500

When sending a sales order through a case we change the customer who is receiving the order to who?

The Service Center on the case.

.

100

Is a lighter a coleman powersports product?

No

200

Would you apply for the warranty if the customer ran the unit without oil?

No, it is considered customer negligence

300

What should we verify on the receipt?

Store information / unit information / price & discount

400

If a customer is looking for one of your peers, what do before contacting your co-worker?

Try to assist and gather as much information as possible.

500

What would prompt a declined payment method?

Invalid Card, Insuffient funds, Bank flagged the order.