.
When Do we make a customer (cx) account?
Every time someone calls if they dont already have one.
Warranty period for a B200C?
90 days / 3 Months
What are tires, cables, light bulbs and seats considered
Wearable parts
If a customer fixes the headlight of his unit while his unit is under warranty and something is still wrong with it. will we cover it?
No. The electrical warranty on that unit has been voided due to the fact the customer worked on it.
Is a sleeping bag a coleman powersports product?
No
Can we apply for the warranty if a unit has a missing carburetor? Why?
Yes, unit didn't receive it from factory.
A Customer Named Mrs. Sierra lost her husband and has had her unit for 6 months although she's is looking for a refund are we able to give her one?
No, since the unit is out of warrant all we can do is empathize with her lost and explain our process to her as kindly and thorough as possible.
MCO can be sent to the initial purchase for free under the first year of not initially receiving it.
Correct. As long as proof of purchase is shown.
Why do we not apply for the warranty if the unit have bald tires.
The customer drove the unit on asphalt or pavement.
Would you apply for the warranty if the customer ran the unit without oil?
Does the unit come with oil?
No. It comes with lubrication for transit, but the unit does not have oil in not if it is new.
B200 have VINs on Right brake Caliper
No. They are on the neck of the frame.
If we don't have the vin during the information gathering of a case. what do we put instead?
"Pending"
What is the Tax percentage we charge to the customer for ordering the wrong part?
20% restocking Fee
What type Oil can the Unit take?
10W30 mor 10W40
If a customer modifies the unit we will still cover it under warranty.
No
How many service centers do you have to call before reaching out for further support?
3-4
Do we cover pick up and delivery for customers (cx)?
No.
How do we format the subject line of a case?
Customer name - Unit Name (type) - Brief description of the issue.
If a customer is looking for one of your peers, what do before contacting your co-worker?
Try to assist and gather as much information as possible.
Do we need the customer address to search for a service center?
Yes
What can we use to see if a customer already has a cx account with us?
Phone number
customer name
customer email address
Do we need to upload media to a case.
Yes.