Healthcare Team
This healthcare worker administers medications, performs assessments, develops nursing diagnoses, and coordinates the healthcare team.
Who is the Registered Nurse (RN)?
True or False
The primary goal of collaboration is making healthcare workers' jobs easier.
False.
The goal is better patient outcomes.
Who is considered a member of the healthcare team?
The patient and family.
Conflict is:
A. Always negative
B. A normal part of healthcare
C. Always caused by poor communication
D. Never preventable
B. A normal part of healthcare
Conflict that is discussed openly and acknowledged by everyone involved is called this type of conflict.
What is overt conflict?
This professional evaluates swallowing difficulties and helps patients regain communication skills after a stroke.
Who is the Speech-Language Pathologist?
Name two benefits of interprofessional collaboration.
Patient-centered care means decisions should be based primarily on:
A. Provider preference
B. Hospital policy
C. Patient goals and values
D. Insurance reimbursement
C. Patient goals and values
Conflict occurring within one individual is called:
Intrapersonal Conflict
A nurse disagrees with a provider's medication order because the dosage appears unsafe. The provider refuses to listen. What should the nurse do next?
What is use the chain of command?
(Accept: notify the charge nurse or nursing supervisor according to organizational policy.)
A patient needs help learning to dress after a stroke using adaptive equipment. Which healthcare professional should the nurse consult?
Who is the Occupational Therapist?
According to QSEN, teamwork and collaboration are one of the six competencies needed for:
High-quality, safe patient care.
Name one benefit of involving patients in healthcare decisions.
Examples:
Conflict between two nurses arguing over assignments is:
Interpersonal Conflict
Two nurses are angry with each other but avoid discussing the issue. Instead, they refuse to help each other during the shift.
What is covert conflict?
A patient has increasing shortness of breath, wheezing, and requires nebulizer treatments and ventilator management. Which team member should the nurse contact?
Who is the Respiratory Therapist?
During rounds, every healthcare provider independently asks the patient the exact same questions without communicating with one another.
Which level of collaboration is this?
Parallel Communication
A patient refuses surgery because of religious beliefs.
Which principle of collaboration is most important?
Respect for patient values and shared decision-making.
Name the five conflict management styles.
The emergency department blames the ICU for delaying patient transfers, while the ICU blames the emergency department for poor communication.
What is intergroup conflict?
A patient with newly diagnosed diabetes requires medication teaching, meal planning, and insulin administration education.
Name three healthcare professionals who should be involved in this patient's care.
The nurse notices the physical therapist recommends discharge home, while the social worker recommends inpatient rehabilitation.
What should the nurse do FIRST?
Facilitate communication among team members to develop a collaborative patient-centered discharge plan.
The healthcare team develops a discharge plan without including the patient.
Which collaboration principle was violated?
Patient-centered care
A nurse becomes frustrated because another nurse repeatedly refuses to help with patient care. The nurse calmly discusses the concern privately, listens to the coworker's concerns, and together they develop a solution.
Which conflict management strategy was used?
Collaborating
A nurse notices another nurse preparing to administer insulin to the wrong patient. The nurse speaks up, but the other nurse ignores the concern. The nurse repeats the concern more firmly and, if necessary, notifies the charge nurse to prevent harm.
Name two communication or safety strategies demonstrated.
Possible answers: