Communication
This type of communication uses words, whether spoken or written.
What is verbal communication?
Definition: Taking ownership of outcomes and accepting the consequences of actions.
What is Accountability?
Giving employees the responsibility, authority, and resources to make decisions about their own work.
What is empowerment?
This is the color associated with the Coaching piece of the Collaborative Management Star.
What is Teal or Blue?
This 8-letter word describes the ability of a team to work together efficiently and effectively.
What is Teamwork?
This type of listening involves fully focusing, understanding, and responding to a speaker.
What is Active Listening?
This is the opposite of blaming others when things do not go as planned.
What is Personal Responsibility?
This is the color associated with Empowerment on the Collaborative Management Star.
What is Orange?
“In a coaching environment, supervisors and staff have a high level of this.”
What is interaction?
According to research, this essential ingredient, often missing, is the foundation of high-performing teams.
What is Trust?
“In high-functioning organizations, information doesn’t just move one way. It flows between leadership and staff, among peers, and across teams in these directions.”
What is up, down, and across?
“In strong organizations, this isn’t just top-down. It’s shared among leaders, peers, and those you supervise.
What is mutual accountability?
“This means caring about the success of the whole team, not just your own tasks.”
What is shared responsibility?
“This happens regularly in a coaching culture and is seen as helpful, not negative.”
What is feedback?
The "Five Dysfunctions of a Team" author, Patrick Lencioni, lists this as the first dysfunction.
What is Absence of Trust?
This term describes the "unwritten rules" and unspoken communication within a team.
What is Team Culture?
The line of accountability runs first, secondly, and finally to these roles in order.
Who are supervisors, peers, and staff or those you supervise.
“In this environment, employees feel a shared responsibility not just for their role, but for the success of the entire organization.”
What is shared ownership?
A key difference is that a mentor gives advice, while a coach does this, empowering the client to find their own answers.
What is asks questions?
This type of feedback, rather than just praise, is crucial for team growth and improvement.
What is Constructive Feedback?
According to researchers, this percentage of communication is non-verbal (body language, tone).
What is Over 50%?
“When leaders consistently follow through on delegated responsibilities, they help create this kind of culture.”
What is a culture of accountability?
“This mindset pushes individuals to ask questions, explore ideas, and seek better solutions rather than accept the status quo.”
What is intellectual curiosity?
This "70/30" rule in coaching dictates that this percentage of the conversation should belong to the mentee/supervisee.
What is 70%?
This is the color associated with the Team-Based Approach piece of the Collaborative Management Star.
What is Purple?