Topics 1
Task Presentations
Name that Staff
Topics 2
Operations Processes
100

These key features are available to cardholders in this application: Monitoring your account, Simplified Payments, Enhanced Control, & Convenience.

What is Cardwise?

100

This type of account is generated to house fraudulent transactions, if deemed eligible.

What is a SSR? (Security Suspense Record)

100

This deranged individual is known for their hot takes and strong defense of the concept known as "day camping".

Who is James?

100

This tool is your gateway to adopting best security practices and ensuring that members, clients and the organization are protected. This platform covers all mandatory security activities and enables you to increase your knowledge of best security practices.

What is the Security Dashboard?

100

Collabria works with this vendor for the production of plastic cards and cardholder statements.

What/Who is Thales?

200

This product has the lowest interest rate out of the whole product suite and is tailored for people new to Canada or who do not have a Canadian credit rating.

What is the Classic Visa/Mastercard?

200

The benefit of this transaction is to save money on interest by taking advantage of a lower or 0% rate.

What is a balance transfer?

200

This person has a strong passion for gaming and has a background in audio engineering.

Who is Austin?

200

These products have the following rewards:

- 4pts/$1 spent on grocery/transit

- 2pts/$1 spent on streaming/dining

- 1pt/$1 spent on all other purchases

What is the Cash Back Visa Infinite/Cash back World Elite Mastercard?

200

This process involves issuing a cheque out to a cardholder provided that they meet the requirements. It involves Operations and Settlements.

What is a Credit Balance Refund? (CBR)

300

This program covers expenses for health and wellness, products and services that support your physical and mental health.

What is the health and wellness reimbursement?

300

This process must be completed to have chargeback rights.

What is a lost/stolen process?

300

This person is an avid runner and die-hard Minnesota Vikings fan.

Who is Josh?

300

The number of users registered for this application in March of 2024.

What is 100,000 users?

300

This period of time is designated for specific tasks such as closing off GLs, charge-offs, etc.

What is month-end?

400

This was designed to help visually impaired cardholders locate the correct card and chip location.

What is an accessibility notch?

400

This transaction type is when the merchant refuses the initial chargeback action.

What is a S2 Chargeback/Direct Sell Chargeback In?

400

This person recently adopted a puppy and is a orchid enthusiast.

Who is Rem?

400

Collabria is able to generate specific offers and communications to cardholders based on this tool's parameters.

What is Marketing Cloud?
400

This PowerBI report is checked weekly by this team to monitor this charge on business accounts.

What is Business Annual Fee Monitoring?

500

This product allows different departments within Collabria to view each lead and communicate through the platform, which eliminates the need for lengthy and confusing email chains.

What is Sales Cloud?

500

These fields are required to complete this process: First Name, Last Name, Full Mailing Address, Credit Limit, Language.

What is the Consumer Manual Account Build Process?

500

This person loves their Whiskey 

Who is Tracy?

500

This product connects our cardholders to our customer facing departments and others. Including GEMs, Contact Center agents, ERT team, Operations team, Credit Adjudication Team, Fraud Team, Compliance Team, Desjardins AML team, IT team and Customer Experience team.

What is Service Cloud?

500

This application is used by all card operation teams to collaborate by sharing files.

What is OneDrive?

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