Manual Process
Creates the LKT - Lock LNP – Temp Process service order.
Who is a CSA?
During the automated process, the first step is to confirm that the installation has been disconnected on this level of the account.
What is the Premise level?
Number of days from Bill Issued to Late Payment Charge Date.
What are 18 business days?
Mailed notifications that remind the customer that their bill is past due.
What is Reminder Notices?
What are 2 Late Payment Credits?
Creates the UNT- unlock LNP – Temp Process service order.
Who is a ESR/CSR?
To confirm that the status for the Disconnection Document is Disconnection carried out, you would check this facet.
What is the Disconnection Document facet?
Account has past due as of 3rd day, balance is greater than $50, and the creditworthiness score is between 0 and 350.
What is a Gentle Reminder Notice?
Disconnection for non-payment notification that is mailed.
What is a Final Termination Notice?
After discussing a bill with the customer, this field should be updated.
What is Face-to-Face?
The status showing the service is disconnected can be located under here.
What is the Highlights?
In order to start the reconnection process, you have to click this button.
What is Generate Reconnection Order?
The number of Collection Steps for Residential Account with Low/Medium Creditworthiness Score.
What are 8 steps?
This fee is 1.5% of the past due amount.
What is a Late Payment Charge?
You can confirm a customer's credit card payment here.
What is Kubra?
If the disconnection status shows as this status, the service order can be cancelled to prevent the lock from occurring.
What is Disconnection Started?
The Order Code displayed during the reconnection process.
What is RC00?
The number of Collection Steps for a Non-Residential customer.
What are 6 steps?
The account’s risk level which drives the overall collections journey and the notifications that CH sends to the customer about their past due bill.
What is Creditworthiness Score?
An electrical heating customer would be provided this amp size ESA.
What is 15amp?
If the disconnection status shows as this status, the service order will need to be created by an ESR/CSR.
What is Disconnection carried out?
The status of the DisDocStat after the disconnection document is successfully worked.
What is 22 - Reconnection Started?
This date is when field action is stopped if a disconnection has not been executed on an FTN.
What is the FTN stale date?
This dunning lock reason code should only be added/removed by the SAP Dunning Project team.
What is reason Dunning Lock Y?
When creating an HBC service order, this must also be placed on the account.
What is a Dunning Lock?