Payment agreements
What is the % of a down payment for a standard negotiated DPA?
15%
What is the percentage down payment for a collection agreement?
25%
What is the first step to a cut in?
Ensure the customer has actually been cut-out
What is the path to update customer information
Actions > customer actions > maintain customer data.
what is the last name of drake from the television show Drake & Josh?
What is Parker?
What is the amount of a down payment for a minimum DPA?
$0
How long does the customer have to pay off a collection agreement?
36-40 days
How much does the customer have to pay to receive a cut in?
100% or 50% with a collection agreement
Maintain account and update bill delivery
Home of the Whopper.
What is Burger King?
How many months can a standard negotiated DPA be?
10 months
How many payments can a customer make on a collection agreement?
as many as they want as long as it is within 36-40 days
What systems do you use for a cut-in
Salesforce and CSS
When would you update the customers address at the customer level?
If the customer had multiple accounts and wanted it changed on all of them
What was the first Pixar movie?
What is Toy Story?
If you issue a Minimum DPA what must you complete first?
financial statement
For a collection agreement how many days do you add to the due date (without telling the customer)?
3 business days
If the customer can not DO one of the options for a cut-in what is the last resort?
Send customer email for DPA 25% down with 10 installments back office will complete once customer sends in $ and signed DPA
What is the path to add a note/contact?
actions> account actions> add account contact
What was the first film to release a soundtrack?
What is Snow White?
true or false, A customer can have both a DPA and a collection arrangement
False
Does a collection agreement stop collection activity on the account?
Yes
How long can it take for a cut-in to process if customer chooses DPA option?
up to 10 days
why is it so important to confirm correct phone number?
because the ivr system uses it to verify the customer
What is the name of Princess Leia's home planet in Star Wars?
What is Alderaan?