Legal Status
A third party calls in requesting for information on an account that belongs to her husband but her name is not listed on the account? What would you do?
Request to get verbal authorization from husband first and then provide the information
Every When Is Credit Reporting Done?
Every 30 Days
Tracker used to log Payments taken over the phone from customers.
Payment Tracker
What is the name of the system used to File Issues/ Complaints made by Customers?
Customer Service Portal
“Staging” area for collection accounts meeting specific criteria
QUEUES
Legislation that regulates how an account can be collected.
FAIR DEBT COLLECTION PRACTICES ACT
Is Credit Card Considered as A secured or Unsecured?
UNSECURED
Amount and date a customer states he/she will pay on his/her account.
PROMISE TO PAY
A website available to past due and/or over limit customers to make payment arrangements.
PAY ASSIST
You are calling outbound to a customer, will you need them to verify the last 4 digits of their social security number?
NO
An authorized third party calls in and requests for information. Are you allowed to provide them with any information?
Yes, but you will need to verify the full name and SSN
How many Credit Bureaus Do We have?
3
Mutually agreed upon amount paid by the customer to satisfy his/her debt.
SETTLEMENT
What is the name of the phone system used to take calls?
LIVE VOX
This automatically happens to accounts seven cycles past due.
CHARGE OFF
If a customer Calls in and stated that he/she will be getting their lawyer involved. What Severity level does that falls under?
Severity Level 1
Account closed because of non- payment or risk of non-payment.
CREDIT REVOKED
What is the maximum amount of payment that can be set up on account?
12
Credit Card Online Services
CCOS
How many days Past Due does an account need to be for it to be automatically closed?
61
Documents that designate a person named by the customer to obtain information and transact business on the customer’s behalf.
POWER OF ATTORNEY
Name the credit Bureau Citizens Reports to.
These are designed to help customers experiencing financial hardships
PAYMENT PLANS
What is the client code for Live Vox?
CITIZEN BANK
Delinquent accounts in P5, P6, and P7 Falls under?
LATE STAGE