Acronyms
What does CARS stand for?
Conversational Approach To Relationship Selling
How many times can you present a check in Eadvantage?
3 Times
If you know a customer gets paid biweekly Fridays, and they get DD 1 day early, when would you set them up for deposit?
Wednesday
What report helps you to identify if a customer account is open or closed?
Prenote Report
What does PMA Stand for?
Positive Mental Attitude
When is a title loan considered in default?
A loan is considered in default status on the 10th calendar day after the payment due date.
Role play the 2 expectations that we set at the closing of each loan with a partner on your team.
Ok Mr/Mrs Customer , we do have 2 expectations for all of our customers...
1. #1 - this is a _ day contract. You are due on or before your due date.
#2 – If for any reason at all you cannot make your payment on or before your due date, you must call me to make arrangements before you go past due. Do I have your word that you will do one of these two things?
What report shows that we owe a customer a refund?
Credit Balance
What does PWO Stand for?
Potential Write Off
What are the HOURS we can try to contact a customer?
8AM to 9PM
You have an ILP customer who was ACH'd for their payment, the payment returned, how much is the return check fee AND how many times are they charged this fee for this loan?
$15
1 time per loan (once a refi/PIF occur , its considered new loan and another $15 will be charged)
What report in Eadvantage allows you to see what calls have been made for the day?
Collection Activity
What does ACH stand for?
Automated Clearing House
How many days ahead do you call a customer for a reminder call?
3 days.
Looking at your P&L , how do you calculate your NET REVENUE?
TOTAL REVENUE - BAD DEBT-THEFT & OTHER LOSSES= NET REVENUE
What report in Eadv allows you to follow up with Promise to Pay accounts?
Promise To Pay Report- This is why its very important to input customers in the system as PTP.
What does UDAAP stand for?
Unfair, Deceptive and Abusive Acts & Practices
What numbers are you supposed to call when you are making your daily calls ?
Home, Secondary, Work ( If all are available)
What does CGP stand for, and what does this mean for a center?
Center Gross Profit
Once all debt/bills/salaries paid for , its what you are left with . Positive is where you want to be.
What reports do you need to send to your DDO to have a vehicle placed out for repossession?
1. Vehicle Recovery Settlement Checklist
2.Center Repossession Information Form
3.Copy of Title