Set 1
Department that handles Evaluations?
Quality
Our main office is located in what state?
Delaware
Regular Mail and Overnight Mail are considered to be ______ promises?
Weak
Miles and More, Frontier, JetBlue are all Airlines partners, including_______?
Advantage Aviator
What is located at the front of a credit card?
Who are the credit card associations?
Visa, MasterCard, American Express and Discover.
What are the 2 systems that make CCD?
TSYS and CIF
The system in which call recordings can be played back for Quality Evaluations is______?
Verint
What is the template for creating notes?
TT:
RFD:
Issue:
Investigation:
Resolution:
Other:
Carnival and Princess rewards fall under what kind of partner card?
Cruise line partner.
America's largest retail bookseller?
Barnes & Noble
What is the largest European Carrier known as the Miles & More card?
Lufthansa
The MasterCard Titanium and Black Cards are made in what?
Stainless Steel and Carbon Fiber
Icon in CCD used to change AUX's.
Schedule change icon
What is the workflow to send a duplicate statement?
Request duplicate statement
How is the minimum payment calculated?
1% of balance plus fees and interest charges
What is the workflow that you will use if the CH said that they are working with an attorney?
Set up 3rd party (Attorney)
Stewardship
The M&R disclosure is?
"This call may be monitored and recorded."
You can see the APR of the account in the _____ tab.
Terms
The Barclaycard product that offers an $89 Annual fee.
Barclaycard Arrival Plus World MasterCard
What is "Charg-It"?
First bank card issued, only allowed local purchases and required an account with the issuing bank.
What law protects customers with disabilities?
Americans with Disabilities Act (ADA)
What is the Promise to Pay window for Overnight Mail payments?
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