Tax Interception
The two types of interceptions are..
What is TRIP & FTB?
Tax Revenue Intercept Program
Franchise Tax Board
If the RO states they are in an active bankruptcy, this must cease immediately.
What is collection activity?
This should be used every time you handle a SNJB account.
What is SNJB Portal?
This window is used to see notes from correspondence on dispute or refunds.
What is Window 32
What do you ask the customer after they state they have a trasponder?
What is was the transponder properly mounted, linked to the LP, and had a positive balance at the time of the tolls.
An account with this type of license plate or address may qualify for FTB intercept.
What is a California (CA) plate or CA address.
Once attorney representation is confirmed by the RO, who are we to speak to regarding the debt?
Who is the attorney or someone from the attorney’s office?
What client code cannot be grouped with all other BATA client codes.
BATAT
What windows are used to see when notices were mailed out?
What is Window 334 & 335
If the toll transactions happened before date of the sale, is that a dispute or stall?
What is a Stall
City of Milwaukee (TRIP) accounts become eligible for interception after this many days with no payment.
What is more than 80 days
What must the RO do if they want us to discuss the debt after attorney representation is confirmed?
What is have the attorney call or send written authorization?
This method is the only way Illinois Tollway communicates settlement offers.
What is mail?
The caller wants to know a breakdown for MASDOT total with fees and toll charges, this is found in which window?
What is Window 344
If the violation/citation occurred before date of death, is this a dispute or stall?
What is dispute; send a copy of the death certificate.
Duncan receives FTB payment files on this specific day each week.
What is Saturday?
This window contains Bankruptcy/Deceased information.
What is Window 600?
For GA out of state plates, they don't receive what?
What is an original bill, it goes straight to collections after 35 days from invoice date.
If we see that correspondence has notated on the account, what window will show us more correspondence info?
What is Window 336
What is a Stall; co-signer is still legally responsible.
This window is used for cases involving FTB or TRIP.
What is Window 6?
This window contains Attorney information.
What is Window 22?
When a customer pays a MassDOT account in full, they should... (2 things)
1. What is allow 5 business days for DMV hold to lift.
2. What is advise to contact MASSDOT & NYSTA to ensure all their outstanding debts are paid
What window do we go to see any Tax Intercept information?
What is Window 850
These probing questions help confirm whether a customer’s claim that they already paid is valid.
What are how they paid, when they paid, how much they paid, who they paid, and whether they have proof of payment?