Collective History
What year did we open our Innovation Pointe office in Lehi?
2019
Which haunted San Jose mansion grew from 8 rooms to 160 rooms while owned by an eccentric heiress?
The Winchester Mystery House
What are the 3 ways members can get in touch with Member Advocates?
Chat, phone, messages (email)
Who was Collective Health’s first client?
DataSafe
What is the most frequently accessed report from the Compass UI?
Monthly Enrollment & Claims report, aka MECR
What important security certification did we achieve this year?
HITRUST
What is the name of the haunted hotel in the film “The Shining”?
The Overlook Hotel
What does NPS stand for?
Net Promoter Score
What client will have the largest member base in 2024?
HEB
What feature did we build to display alert messages to members when phone lines are down?
OCRAP - Outbound Crisis Response Alert Portal
What investment firm led Collective Health’s Series A round (and has been a recurring investor)?
Founder's Fund
Which famous magician died on Halloween?
Harry Houdini
What is the top inquiry type from our members?
Benefit Check
At the start of 2024, how many clients will we be serving?
76
How many articles are there in the Help Center today?
177
How many patents does Collective Health hold?
8
Which country inspired the modern day “Trick-or-Treating”?
What is our all-time best NPS month in CH history?
May 2021 with NPS of 81
How many members are we supporting in 2023?
350k
What is our pre-Phoenix plan design product that uses benefit design to incent proper member behavior?
Guide PPO
What two popular culture figures have been keynote speakers at our Together conference?
Jonathan Van Ness & Abby Wambach
What 1972 song by Bobby “Boris” Pickett and The Crypt-Keepers is a Halloween classic?
The Monster Mash
What is the “bonus (rotating) question” that we ask on every survey that is most indicative of high NPS/CSAT?
Did the Member Advocate who helped you completely resolve your question?
Which client is one of the largest gaming companies in the world?
Activision Blizzard
What was the original name of My Collective & Compass?
Member Portal & Employer Portal