Debt Collection
1. Cease collection activity 2. Request copies of their orders 3. Refer the account to your manager for (SCRA) protection review. These are all actions you would take if the customer were.
What is active duty military.
The chapter numbers that are the two most commonly filed personal bankruptcies?
What is Chapter 7 and Chapter 13.
The percentage of the monthly branch loan solicit goal that is needed to win that percentage of the pooled total
What is 80%
The term used to describe rewriting a contract into a loan.
What is a conversion.
When was the company established?
What is 1922
This form of communication is typically read within 3 minutes of receiving the message.
What is a text message.
The four questions you should ask the debtor when they inform you they have filed bankruptcy?
1. What is your case number? 2. What is your attorneys name and phone number? 3. What date did you file bankruptcy? 4. What is your intent regarding our debt
The reward if the branch hits the Chairmans Club this fiscal year.
What is the day after Thanksgiving off.
The reason United Finance has many branches instead of one large location?
What is to provide our customers a personal and more convenient level of service.
The total number of branch offices.
What is 26 offices.
Under the (FDCPA) a debt collector is prohibited from contacting the consumer at what times.
What is before 8am and after 9pm.
The number of collection letters we can send to a customer who has filed bankruptcy and is protected by the bankruptcy stay?
What is none, unless we have a court approved reaffirmation agreement or a signed authorization requesting statements.
What is the current payout for a employee referral?
What is $1,000 after six months and another $1,000 after a year.
The contest that pays employees based on customer feedback.
What is the customer service contest.
This is painted on the side of the home office building.
What is an American Flag.
Only one time per week if you have unsuccessfully attempted at the residence and never if you know they cannot receive calls there is a limitation of?
What is calling at the employer.
The type of request a trustee or debtors attorney makes when they ask for funds collected in excess of $600 within the last 90 days.
What is a preference request.
The amount added to the loan incentive pool if a new loan pays off a competitor:
What is $50.
The thing you do after taking a phone payment if I see these comment codes:
XCOLCT
XSOL
XTHANK
What is: Next contact confirm next payment
What is: Next contact confirm solicit
What is: Next contact thank customer
Number of years Todd May has worked for United.
What is 19 years.
All of the following are prohibited by (OUDCPA) except which: 1. Threaten to use force or violence 2. Threaten arrest or criminal prosecution 3. Repossess property without proper notification 4. Use profane, obscene or abusive language 5. Communicate with the debtors employer regarding the debt.
What is 3. Repossess property without proper notification.
The document sent to an employer who we are garnishing when we receive notice the customer has filed for bankruptcy.
What is a garnishment release.
In the top gun collectors contest the pres need to finish below ____% to make the platinum club and below ___% to make the gold club.
What is 2.00% and 3.00%
The comment code I use after doing the following:
Confirming the next payment.
Soliciting for a loan.
Thanking them for their business.
JCOL - Contact made confirmed next payment.
JSOL - Contact made solicited for loan.
JTY - Contact made thanked for business.
The United Finance benefit that can make you a millionaire.
What is the United Finance Profit Sharing Trust.