General Collections
Mention the reasons why a payment by check bounces.
Insufficient funds, no credit holder name, no signature...
Your customer passed away and there's no one willing to take care of the balance, what sub-topic should you use?
Business Closed.
An account is showing a $2 LOC on the worklist but is not placed in collections, why?
It might have a child pin or a tool account that is already on credit hold.
Where does a PROX customer have to mail a check to? (PO Box address)?
Atlanta, GA = P.O. Box 116067 - 30368-6067
Spell guidayer / widayer (yeah, the reward you send via email).
W.I.T.T.D.T.J.R
Meaning of all LOCs (0, 1, 2, 3, 6, 7, 8, 9, 10).
0- Corporate credit limit / 1- Credit Hold / 2- CPI-Collections / 3-Returned INSTORE payments / 6-Returned ONLINE / 7- No sales in 52WKs / 8- Non purchasing parent pin / 9-Bankruptcy / 10-No CreditApp on file
What's the main reason a COD account shows a past-due balance?
Either the check bounced or there's a glitch on the system.
Where does a BRC customer have to mail a check to? (PO Box address)?
Baltimore, MD = P.O. Box 791409 - 21279-140
Your customer claims that the account should be current since it's paying the statement amount every month at the store. There are no bounced payments nor open credits, what's the issue here?
The store can't apply payments per the remittance. Advise the customer to send their remittance to <dz.commercial.payments@autozone.com>.
Name all the Divisions.
Beltran, Espinosa, Nunez, J Allen, C Allen, Sellers, Mullis.
What kind of credit CANNOT be refunded according to our refund guidelines?
A rebate credit.
Would you send this account to collections? Why?
-LOC: 8,500
-52WKS: $25,852
-Last Payment: $300 on 12/28/23
-Balance: $3450 / -Delinquent $3450
-Aging: 75 days.
-Last transaction: 1/15/24
1. Missing HOLD / 2. It is a High Profile Account / 3. A recent payment was made for 10% of the balance.
There's a Misapplied payment on the account, who should you contact to get more info?
A) Credit Questions
B) ECA Issues
C) Cash Applications
B) ECA Issues
What does AU mean?
Underpayment. Ex. When a closed credit is listed on the remit.
To whom do you request review and approvals for a write-off?
Review: Karen, Sandy and Lily / Approval: Mr. Alfred
If a payment code contains a W (ex.W6786718024), what does it mean?
It's a weekly payment made through cash or credit card.
What's the BU of a Daily account?
10510
There are several $54 charges that the customer claims he didn't do, what do you think is happening here?
The $54 charge means a provantage monthly fee.
Your customer only has one open invoice that has been aging for 375 days, he claims that he has already paid everything, what could be the main issue here?
That invoice might've been a misapplied payment/credit.
Search for the DM of PIN #11338196. You have 45 seconds.
MATTHEW HALL (ESPINOSA, DETROIT, ST. #2268)