Products
Two waterproof technologies we use for Columbia
Omni-tech and Outdry
Three brands owned by Columbia Sportswear Company
SOREL, Mountain Hardwear and Prana
The amount of dollars a customer spends to earn a $5 reward
$100
The time that it is okay to issue a refund for the shipping charges paid on an order
Order arrived outside shipping time frame
The customer received their order today. To their surprise the wrong color was sent and they need assistance
Free return and reorder
Our classic and highest rated Columbia women's fleece jacket
Benton Springs
The Columbia Sportswear brand mission statement
We connect active people with their passions
The amount of time pending rewards are valid for
1 year
The amount of time we should wait for a return to process before starting a warehouse investigation
7-10 business days (from the day it was received)
The customer contacted as the laces from their shoes broke and they are looking for replacements
No replacement parts/laces (Angelus Direct or Lace Lab)
An insulated product line that Mountain Hardwear is known for
Ghost Whisperer
The year that Columbia Sportswear was founded
1938
The amount of time it takes for rewards to apply to a customer account and how long they are valid for once issued
21 days and 180 days (6months)
An order is outside of the standard shipping time frame but there is a tracking scan posted today
The customer called in to inquire about the benefits they receive for creating a SOREL account
Free standard shipping on orders placed and a 1 year anniversary coupon for their first purchase
The name of our most popular SOREL winter boot and the amount of "insulation" it has
Caribou and 9mm felt liner (inner boot)
The year that Columbia acquired SOREL
2000
The brands that offer the UPS Access Point shipping method
Columbia and Mountain Hardwear
The anticipated outcome we use in C3 when an order is missing an item but is not damaged
Order arrived missing items
Upon checking a return status for a customer, you see that the tracking scans are still in a label created status
The customer must reach out to UPS (location they dropped it to)
The year that the first Bugaboo Parka was born
1986
The Mountain Hardwear brand mission statement
We create performance apparel and equipment to empower outdoor athletes to live boldly
The amount of days that we need to wait before refunding a missing order stuck in preshipment for each shipping method
12 business days for standard, 6 business days for expedited and 4 business days for rush
You must wait until the return has been fully processed and refunded before assisting with a reorder
Partner
While reviewing a manually rejected CGR order, you have let the customer know it was cancelled due to payment but they want to repurchase and you notice that the customer is shipping to a freight forwarder.
Reorder as a guest. Orders being shipped to FF do not qualify for rewards