Branch Operations
Why is it important to end session after each customer?
Prevent customer impact of transactions not posting
Does a POA Agent have to be added to an account to act on the account?
No. The POA Agent does not have to be on the account to make deposits or withdrawals or to obtain information on the account. The Agent must present the POA and sign the Affidavit of Continued Validity each time they act. All documents must be scanned to CMI each time.
At what amount is a CTR prompted
10,000.01 aggregate for incoming or outgoing cash transactions
What are the rules around placing a hold on a Cashier’s Check?
the first $5,525 of the check must be made available
How would you clear a BCIP exception once the customer returns the necessary documents?
Submit the required documents using iScan to CMI Operations
Explain our posting order
Deposit and credit transactions post first; After credits, we will apply withdrawal transactions and CheckCard authorization holds in the order we receive them.
Can a POA Agent be added to a co‐owned account?
If the POA meets the state checklist requirements, the POA Agent can be added to the account as POA Agent only using the Print Blank Fiduciary Form. The other co‐owner must sign the signature card for the POA Agent to be added to the account.
What is the incoming and outgoing shipment process?
T/F: OLB resets be completed in the DT?
False; Customer MUST be present in the bank
When opening a non-personal account for a customer, how can you ensure that you are telling the customer the proper documents that are required?
Utilize the BCIP Toolkit
What are the requirements for an individual requesting a Medallion stamp?
Personal deposit relationship for 6 months
*Business accounts don't qualify
Stamp limit is $2 million
What do you do if you receive a death certificate?
Branch associates should submit any death certificates received at the branch to the Probate Department via Account and Default Solutions Support Ticket. This applies to all accounts, both deposit and credit. The Probate group will notate the accounts in our systems to stop unnecessary phone calls and submit necessary account maintenance to prevent possible fraud.
What is the maximum working supply that the vault custodian can keep outside the vault?
25K
Name 5 forms of second ID that can be utlized during Step Up Authentication?
How do you assist a customer with opening an account when the system is down
Banker ID
If a new shipment of Gift Cards arrived, what would you do with them?
The shipment should be verified under dual control and acknowledged in the NOW Banking toolkit. The cards are then added to the working supply inventory.
If presented with a POA, what would you do from start to finish?
Compare the POA to the appropriate POA checklist, forward the completed maintenance and signature card form, Affidavit of Continuing Validity, and POA documentation to CMI Operations via iScan
How do you process a Canadian check under $25k?
Scan in transact
Mark as Special Handling
Place in brown envelope with Special Handling sticker
At the EOD associate and partner sign the batch report
How is a new account defined by Reg CC?
30 calendar days if the customer does not have additional relationships with the bank
Name 3 approved phone transations that can be completed for business customers after passing RAMS?
approved phone transactions are available for personal customers only and may not be performed for non-personal customers.
If a new shipment of Cashier's Checks arrived, what would you do with them?
When the shipment arrives, the box should be opened under dual control. The shipment is verified against the packing slip and entered in Transact. The packages of 100 are then stored under dual control.
What’s the difference between a durable POA and a non‐durable POA?
A durable POA continues to be effective upon the Principal’s incapacity. A non‐durable POA does not. Since we have no way of monitoring when a Principal is no longer incapacitated in our systems, we do not accept non‐durable POA’s.
What is the procedure when receiving foreign currency and during customer pickup.
Open and count under dual control
Receive shipment in CXI
Store under dual control
Retrieve under dual control
Allow customer to count currency and sign currency receipt
Release in transact
What are 2-3 reasons that could be used for placing an exception hold?
account opened less than 30 days
check deposited greater than $5000
checks have been returned against the account previously
repeat overdrafts
emergency conditions
What is the process to retreive a Will or Burial policy from a decease Sole owner SDB?