Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
100
True or false: a manager is always a leader
false
100
Martha is an expressive person, but tries to refrain from dominating the conversation when she's around some of her less outgoing friends. This is an example of
What is style flexing
100
Visual and audible symbols that create meaning without relying on words
What are nonverbal messages
100
Select-attend-understand-remember-respond comprise this.
What is the listening process (SAURR)
100
Carrie's freezing, but instead of asking her roommate to close the window she comments occasionally about how much she misses summer. Carrie was likely raised in a this type of culture.
What is high context
200
Rhonda missed breakfast and can't focus in class because her stomach is growling. This is an example of
What is noise
200
High responsiveness and low assertiveness are characteristics of what social style?
What is aimiable
200
Veronica notices Joseph subtly mimicking her nonverbal behaviors while they're conversing, giving her the impression that he is engaged in what she is saying. This is an example of
What is mirroring
200
We spend most of our communication time doing this.
What is listening
200
Amanda is from a culture that is nurturing of all people, focusing on the understanding that everyone is important. What kind of culture is this?
What is feminine
300
Samuel changes the way he leads his company based off the climate of his business. This is an example of what kind of leadership?
What is situational leadership
300
Being aware of your own and others' thoughts, actions, and motivations
What is mindfulness
300
Anthony refrains from using jargon in his speech in hopes of using only these types of messages.
What are concrete messages
300
In an attempt to truly empathize with Amber, Jerre pushes his own thoughts away in order to listen to her. This is an example of
What is social decentering
300
Damian chats with the new girl in the office by telling her about his first day with the company. This is an example of what?
What is rapport talk
400
Jill's husband is angry with her because she speaks to him like the children she teaches all day. She would benefit from paying attention to what principle?
What is appropriately adapting messages to others
400
This approach to leadership is based on the principle of reward and punishment
What is classical
400
Hearing students talk about the Packer game Sunday makes Mrs. Rasmussen very upset. What type of meaning is triggering her reaction to the words?
What is connotative
400
Kathryn often repeats her interpretation of what she thinks Joe is telling her, which is an example of this.
What is paraphrasing
400
During a presentation at work in which Liz is attempting to pitch a new software she says "This is why we could possibly use this program" What type of language is Liz using?
What is powerless language.
500
Feedback, context, channel, noise and message are components of this
What is transactional communication
500
This approach includes the Hawthorne Effect: the way people are treated influences how they work.
What is human relations approach
500
The majority of communication happens this way
What is nonverbally
500
This memory tool includes the use of rhyming, stories, or acronyms.
What are mnemonic devices
500
Claire enjoys taking risks and trying new things. Claire shows low ______.
What is uncertainty avoidance
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