Chapter 1
What is an interpersonal need?
an inner drive that is essential to your well-being and relational in nature
Sender, message, channels, receiver, feedback, noise, frame of reference
Define perception.
the mental process of receiving and interpreting sensory information-what you taste, touch, smell, see, and hear.
What is the difference between hearing and listening?
Hearing is the physiological process of receiving and recognizing sounds. Listening is hearing that is focused and intentional.
True/False: Linguistic determinism is the idea that language does not determine one's reality, but does influence it.
False, Linguistic determinism is the idea that language determines people's ability to perceive and think.
What are Chapman's Five Love Languages?
Acts of service, gifts, quality time, touch, and words of affirmation
True/False: Internal noise occurs in the environment outside the mind and body.
False, internal noise occurs within the mind or body
What are the stages of the process of perception?
1. Selecting
2. Organizing
3. Interpreting
4. Storing
5. Recalling
1. Receiving
2. Attending
3. Interpreting
4. Responding
5. Recalling
Name one type of ambiguous language.
Idioms, slang/jargon, equivocation, euphemisms, or convoluted words
What is the difference between a high conversation orientation and a low conversation orientation?
True/False: IPC is reversible and repeatable.
False, IPC is irreversible and unrepeatable. You cannot take back or rewind messages you send, nor reverse the effects your words and actions have on people.
True/False: The three elements of the self are: self-concept, self-esteem, and self-reliance
False, the three elements of the self are: self-concept, self-esteem, and self-confidence
True/False: Focused eye contact and nodding your head are examples of nonverbal back-channel cues.
True.
According to Edward Hall's Spatial Zones, who can enter the spatial zone of social space (4-12 feet)?
Acquaintances and strangers
What is interpersonal communication competence?
the ability to communicate effectively and appropriately on a relational level.
Is IPC always intentional?
True/False: Saving face is a prediction that comes true because the prediction itself causes you to act in ways that make it come true.
False, saving face is your effort to protect or repair your public face
Which of the following is NOT one of the challenges of listening: listening fatigue, selective listening, close-mindedness, willingness, and interrupting?
Willingnes
Name three ways nonverbal messages may be conveyed.
acts of service/thoughtfulness, appearance, body language, voice, physical environment, scent, space, time touch, visual representations, sound effects, or music.
What are the four stages of skill development?
1. Awareness
2. Awkwardness
3. Skillfullness
4. Integration
Name one of the seven strategies for improving IPC.
Send and receive messages strategically, clarify mixed messages, replace lean channels with rich channels, seek and provide helpful feedback, optimize the context, recognize and eliminate noise, or consider a person's frame of reference
Which of the following is NOT one of the five factors of personality dimensions: openness, empathy, conscientiousness, extraversion, agreeableness, or neuroticism?
empathy
True/False: Telling a person how he or she should feel is a response that is generally well received.
False. Telling a person how he or she should feel is a response that is generally well received is not practicing empathetic listening.
Define powerless language.
speech that makes the sender of a message sound less confident, convincing, resolute, or assertive.